Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Twitty

Fort Lauderdale

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

14
14
years of professional experience
2012
2012
years of post-secondary education

Work History

Customer Service Representative

Progressive
Fort Lauderdale
05.2018 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided exceptional customer service to ensure customer satisfaction.

Customer Service Representative

DentalPlans.com
Plantation
02.2012 - 05.2018
  • Assisted customers with inquiries regarding dental plan options and benefits.
  • Managed customer accounts using CRM software for efficient service delivery.
  • Resolved customer complaints by providing timely and effective solutions.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Dillard High School
Fort Lauderdale, FL

Skills

  • Customer service
  • Complaint resolution
  • Customer account management
  • CRM software utilization
  • Customer relationship management
  • Effective communication
  • Attention to detail
  • Time management

Timeline

Customer Service Representative

Progressive
05.2018 - Current

Customer Service Representative

DentalPlans.com
02.2012 - 05.2018

Dillard High School
Cierra Twitty