Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Hi, I’m

Cierra Ware

New York,New York

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Willingness to take on added responsibilities to meet team goals. Offers strong background in customer relations and communication.

Overview

5
years of professional experience
1
Certification

Work History

Planned Companies

Lead Concierge
08.2021 - Current

Job overview

  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Responded to guest inquiries to maximize guest satisfaction.

MTA Long Island Railroad

Data Entry Intern
06.2023 - 09.2023

Job overview

  • Sorted documents and maintained organized filing process.
  • Entered numerical data into databases with speed and accuracy.
  • Organized and checked input data against original documents.
  • Accurately entered data into various computer systems using Microsoft Office Suite etc.
  • Finalize documents for soon to retire MTA employees.

YMCA Of Greater New York

Afterschool Counselor
01.2022 - 01.2023

Job overview

  • Coordinated after-school activities contributing to individual student growth and development.
  • Built productive, lasting connections with individual students.
  • Supported general education, special education and English language learners in unique personal challenges.
  • Counseled individuals and small groups of children, focusing on personal, social and emotional growth and development.

YMCA Of Central Maryland

Summer Camp Counselor
09.2018 - 12.2020

Job overview

  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.

Education

Pennsylvania State University
University Park, PA

No Degree from Human Development And Family Studies
06.2026

North County High School
Glen Burnie, MD

High School Diploma
06.2021

Skills

  • Inventory Reconciliation
  • Administrative Duties
  • Personalized Support
  • Hospitality Management
  • Exceed Company Guidelines
  • Guest Accommodations

Affiliations

Volunteer at New York Common Pantry

Certification

  • [CPR/AED certified], YMCA of Greater New York
  • [Living Our Core Award], Planned Companies

Timeline

Data Entry Intern

MTA Long Island Railroad
06.2023 - 09.2023

Afterschool Counselor

YMCA Of Greater New York
01.2022 - 01.2023

Lead Concierge

Planned Companies
08.2021 - Current

Summer Camp Counselor

YMCA Of Central Maryland
09.2018 - 12.2020

Pennsylvania State University

No Degree from Human Development And Family Studies

North County High School

High School Diploma

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Cierra Ware