Devon M. Randolph-Tensley
Customer Service
Washington,DC
Summary
Possessing excellent critical thinking skills, goals and results orientation and the ability to simultaneously complete multiple tasks; the ultimate position would provide space for self-governance and growth within a set structure. My educational background, work experience, and disposition have provided suitable preparation for careers in human services and criminal justice.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Lead Concierge
Classic Concierge
Washington, DC
04.2021 - Current
- Supervises a team of concierges
- Completes a set of daily administrative tasks and manages ancillary duties, which includes purchasing hospitality items, package audits, key counts, and other responsibilities as they arise
House Monitor
Wanda Alston Foundation
Washington, DC
05.2018 - 04.2021
- Saw to the needs and obligations of eight to twelve young people ages 18-24
- Maintained daily logs and generate unusual incident reports when necessary
Health IMPACT Specialist
D.C. Department of Health
Washington, DC
03.2016 - 05.2019
- Prepared and conducted cultural competency trainings
- Assisted clients with accessing resources
- Worked with Community Based Organizations to educate DC residents about sexual health
Education
Doctorate of Human Services - Leadership And Organizational Management
Capella University
08.2021 - 07.2024
Master of Science - Legal Studies
Purdue Global University
Indiana 09.2017 - 01.2019
Master of Business Administration -
Strayer University
04.2013 - 12.2015
Skills
- Guest Experiences
- Customer Satisfaction
- Visitor Registrations
- Concierge Assistance
- Inventory Reconciliation
- Management Interaction
- Customer Inquiries
- Administrative Duties
- Team Supervision
- Correspondence Writing
- Personal Information Protection
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsCompany CulturePaid time offTimeline
Doctorate of Human Services - Leadership And Organizational Management
Capella University
08.2021 - 07.2024
Lead Concierge
Classic Concierge
04.2021 - Current
House Monitor
Wanda Alston Foundation
05.2018 - 04.2021
Master of Science - Legal Studies
Purdue Global University
09.2017 - 01.2019
Health IMPACT Specialist
D.C. Department of Health
03.2016 - 05.2019
Master of Business Administration -
Strayer University
04.2013 - 12.2015
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