Cheri Smith
Lahaina,HI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
I've also attended two Forbes Trainings one at the Ritz Carlton and recently at Napili Kai Beach Club Resort.
Overview
27
27
years of professional experience
Work History
Lead Concierge
Maui Concierge Services
04.2015 - Current
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Streamlined concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
- Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at property.
- Key Associate and instrumental part of a Resort redeeming their 5 Star Rating from Forbes.
Concierge/Esthetician
Beach Acitivities Of Maui/ Currently Aqualani
05.1997 - 11.2013
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Certification in Brazilian Waxing, Ayurvedic Treatments and Aroma Therapy.
Education
No Degree - Licensed Esthetician
Spa Luna School of Holistic Esthetician
Haiku, HI09.2006
Associate of Arts - Child Development
Mira Costa College
Vista, CA06.1978
High School Diploma -
El Camino High School
Oceanside, CA06.1976
Skills
- Exceptional communication
- Guest Relations
- Task Delegation
- Interpersonal Relations
- Brand representation
- Strong Work Ethic
- Customer Service
- Excellent Multitasking
- Hospitality
- Cash Handling
- Effective problem solving
- Guest experiences
- Guest Services
- Training and mentoring
Timeline
Lead Concierge
Maui Concierge Services
04.2015 - Current
Concierge/Esthetician
Beach Acitivities Of Maui/ Currently Aqualani
05.1997 - 11.2013
No Degree - Licensed Esthetician
Spa Luna School of Holistic Esthetician
Associate of Arts - Child Development
Mira Costa College
High School Diploma -
El Camino High School
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