Cierra Washington
Augusta,GA
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 10 years of related experience and superior planning and time management abilities.
Overview
11
11
years of professional experience
Work History
Trainer
Chico's FAS
09.2012 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Educated clients on proper use of products and systems.
- Meet the monetary daily and monthly goals that the company gives
Customer Service Advocate
Verizon Wireless
07.2017 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Trainer
Pandora Jewelry
03.2015 - 05.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Participated in completing floor sets when new jewelry was presented as well as inventory.
- Meet monetary daily and weekly goals for the company.
Education
Bachelor of Arts - English
Paine College
Augusta, GA12.2024
Skills
- Cash Register Operations
- Vulnerability Analysis
- Materials Organization
- Staff Development
- Payment Collection
- Public Speaking
- Team Collaboration
- Problem-Solving Skills
- Clear Verbal Communication
- Advocacy
Timeline
Customer Service Advocate
Verizon Wireless
07.2017 - 10.2023
Trainer
Pandora Jewelry
03.2015 - 05.2017
Trainer
Chico's FAS
09.2012 - Current
Bachelor of Arts - English
Paine College
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