Cierra Washington
Jackson ,Mississippi
Summary
Dynamic hospitality professional with a proven track record at Outback Steakhouse, excelling in customer service and team collaboration. Recognized for exceptional communication and effective multitasking, consistently enhancing guest experiences and driving positive feedback. Committed to maintaining a professional appearance while delivering outstanding results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Fed Ex
Mr. Justin
Pearl, MS
06.2025 - 09.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Collaborated with team members to maintain workflow efficiency in fast-paced environment.
- Ensured compliance with safety protocols during handling and transportation of goods.
- Operated machinery for efficient package sorting and distribution.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Followed verbal and written instructions to properly move and ship products.
- Contributed to increased productivity by working effectively in high-pressure situations.
Mississippi State Hospital
Mrs. Haley
Pearl, MS
12.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted in monitoring patient behavior and emotional well-being.
- Supported therapeutic activities to promote patient engagement and recovery.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Improved patient safety with continuous observation and timely intervention.
- Guided patients in development of coping strategies, improving their ability to manage symptoms.
Crechale's
Robert Crechale's
Jackson, MS
03.2021 - 07.2021
- Operated dishwashing machine to maintain cleanliness and sanitation standards.
- Sorted and organized dishes, utensils, and kitchen equipment for efficient workflow.
- Assisted in maintaining inventory of cleaning supplies and notifying management of shortages.
- Complied with health and safety regulations to ensure a safe working environment.
- Conducted routine maintenance on dishwashing equipment to prevent downtime.
- Adapted quickly to fast-paced environment while ensuring all dishes were cleaned promptly.
- Participated in team meetings to discuss operational improvements and enhance service quality.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Outback Steakhouse
McKinney Pierce
Jackson, MS
02.2020 - 03.2020
Education
Associate of Science - Psychology
Hinds Community College
Raymond, MS12-2019
High School Diploma -
Forest Hill Highschool
Jackson Mississippi 05-2017
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Detail-oriented
- Professional appearance
- Hospitality and accommodation
- Guest feedback
- Strong interpersonal skills
- Effective multitasking
Timeline
Fed Ex
Mr. Justin
06.2025 - 09.2025
Mississippi State Hospital
Mrs. Haley
12.2024 - 02.2025
Crechale's
Robert Crechale's
03.2021 - 07.2021
Outback Steakhouse
McKinney Pierce
02.2020 - 03.2020
Associate of Science - Psychology
Hinds Community College
High School Diploma -
Forest Hill Highschool