Cierra West
Muncie,IN
Summary
Offering excellent interpersonal skills and natural ability to connect with others, eager to learn and grow in a sales environment. Brings understanding of customer needs and market trends, coupled with the ability to analyze data and support sales strategies. Ready to use and develop communication and analytical skills in a [Sales Internship] role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Books A Million
Muncie, IN
04.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Developed staff training programs to enhance team performance and customer service skills.
- Conducted regular performance evaluations, providing feedback to drive individual development and team success.
- Boosted overall store performance with strong leadership, clear communication, and consistent feedback.
- Enhanced customer satisfaction through excellent service, maintaining a clean and organized store environment.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections in the community.
- Analyzed sales trends and to optimize product placements and promotions.
Editorial Manager Intern
The Indigo Sun Magazine
Remote
03.2023 - 06.2023
- Engaged in business discussions with the MIS team.
- Conducted copyediting and proofreading of articles, providing constructive feedback to enhance article quality.
- Communicated creative ideas to enhance publication.
- Wrote articles and conducted research.
- Managed editorial calendar and prioritizing deadlines.
News Reporter/Intern
Ball State Daily News
Muncie, IN
10.2022 - 12.2022
- Attended meetings with reporters and editors to generate story ideas.
- Accepted feedback and incorporate suggestions from editors on current pieces.
- Conducted in-depth research to produce accurate and timely news articles on local events.
- Collaborated with editorial team to develop engaging content.
- Interviewed key community figures to gather insights and diverse perspectives for articles.
Education
Bachelor of Science - Mass Communications in Journalism with a minor in English Literature
Ball State University
Muncie, IN12.2022
Skills
- Leadership and team building
- Training and coaching
- Customer relations
- Verbal and written communication
- Detail Oriented
- Time Management
- Sales analysis
- Data review
- Proficient in [Excel]
- Budget analysis
Certification
- [Serv Safe] Certified - [June 2022 - 2027]
- [Slack Essentials Training], [Linkedin Learning] - [Sep 18, 2021]
- [Managing a Customer Service Team], [Linkedin Learning] - [Dec 11, 2020]
Timeline
General Manager
Books A Million
04.2023 - Current
Editorial Manager Intern
The Indigo Sun Magazine
03.2023 - 06.2023
News Reporter/Intern
Ball State Daily News
10.2022 - 12.2022
Bachelor of Science - Mass Communications in Journalism with a minor in English Literature
Ball State University