Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Wilbourn-Hetrick

Sacramento, CA

Summary

Dynamic professional with a proven track record at Golden 1 Credit Union, excelling in customer service and problem-solving. Adept at processing financial transactions and monitoring for fraud, while demonstrating strong attention to detail and adaptability. Committed to enhancing member experiences and fostering team collaboration in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Bank Teller

Golden 1 Credit Union
Elk Grove, United States
03.2023 - Current
  • Process financial transactions, including deposits, withdrawals, transfers, and payments.
  • Provide member services, such as issuing cashier's checks, money orders, debit cards, and wire transfers, while assessing member needs to recommend relevant products or services.
  • Monitor and report fraudulent activity in compliance with credit union policies, to mitigate potential financial losses.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.

Caregiver

IHSS
Sacramento, United States
04.2022 - 06.2025
  • Assist the client with daily living activities, including bathing, dressing, grooming, and meal preparation, ensuring their comfort and well-being.
  • Administer medication and monitor clients' health conditions.
  • Perform housekeeping duties such as laundry, dishwashing, and maintaining a clean and safe living environment.

Barista/ Barista Trainer

Starbucks
Sacramento, United States
09.2020 - 01.2023
  • Utilized a point-of-sale system to accurately process customer payments.
  • Managed inventory levels to ensure availability of products.
  • Prepared and served high-quality beverages following company recipes.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Education

High School Diploma -

Sheldon High School
Elk Grove

Skills

  • Microsoft Office Suite
  • Google Workspace proficiency
  • Time management and prioritization
  • Multitasking abilities
  • Attention to detail
  • Adaptability and flexibility
  • Team collaboration
  • Customer service excellence
  • Problem-solving and critical thinking
  • Document preparation and filing systems

Timeline

Bank Teller

Golden 1 Credit Union
03.2023 - Current

Caregiver

IHSS
04.2022 - 06.2025

Barista/ Barista Trainer

Starbucks
09.2020 - 01.2023

High School Diploma -

Sheldon High School

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