Cierra Wilhoite
Kansas City,Missouri
Summary
Bachelor's level social work student dedicated to advancing social justice and enhancing the welfare of individuals and communities. Demonstrates robust interpersonal and empathetic skills, coupled with a solid foundation in social work theories and practices. Committed to ongoing learning and personal development to make meaningful contributions to the field.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Kansas City, MO
09.2021 - Current
- Support team goals by collaborating with staff to maintain a positive and cooperative environment.
- Manages morning rush of 60-75 customers every half hour with efficient, levelheaded customer service.
- Receive and accurately processes customer payments using POS systems.
- Certified trainer that works with new baristas on company policies and procedures regarding food handling safety standards.
Customer Service Representative
Hy-Vee
Kansas City, MO
06.2019 - 08.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Social Work -
Park University
Parkville, MO05.2025
Associate of Arts -
Metropolitan Community College
Kansas City, MO05.2023
Skills
- Professional, effective, and empathic communication
- Connect with needs and emotions of others diversely
- Actively listening to colleagues
- Ensuring accuracy with task outcome
- Collaboratively work with others
- Efficiently organize tasks and prioritize responsibilities
Timeline
Barista
Starbucks
09.2021 - Current
Customer Service Representative
Hy-Vee
06.2019 - 08.2021
Bachelor of Social Work -
Park University
Associate of Arts -
Metropolitan Community College
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