Cierra Wood
WellCare Community Health
Richmond,IN
1
Certification
12
years of professional experience
Professional Medical Assistant with experience supporting providers, preparing exam rooms, collecting specimens, and documenting patient data with precision. Strong in medical terminology, problem-solving, and schedule management, with a focus on reducing wait times and improving patient flow. Trusted for reliable teamwork, patient education, and organized daily operations.
Work History
Certified Medical Assistant
3 Years 6 Months- Collected vital signs, medical histories, and chief complaints with accuracy.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted providers with routine procedures, injections, and minor in-office treatments.
- Documented patient information in electronic health records using precise clinical notation.
- Prepared exam rooms and sterilized instruments to support efficient patient flow.
- Educated patients on medication instructions, aftercare, and preventive health guidance.
- Maintained inventory of supplies and restocked exam areas to support daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Scheduler
1 Year 7 Months- Coordinated caregiver schedules to maintain continuous client coverage and balanced service assignments.
- Monitored daily staffing needs, resolving callouts and last-minute changes promptly.
- Communicated schedule updates with caregivers, clients, and office staff to prevent service disruptions.
- Maintained accurate scheduling records, ensuring compliance with care plans and visit requirements.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Reviewed recurring scheduling issues and implemented process improvements to strengthen consistency and responsiveness.
- Trained new scheduling staff on workflow standards, documentation, and communication practices.
- Collaborated with clinical and administrative teams to align schedules with client needs and staffing availability.
- Optimized routing and shift assignments to improve operational efficiency and reduce gaps in coverage.
Certified Medical Assistant
2 Years 2 Months- Recorded patient vital signs and documented medical histories accurately in electronic health records.
- Prepared examination rooms and sterilized instruments following infection control protocols.
- Assisted providers with routine examinations, procedures, and specimen collection.
- Coordinated patient intake, scheduling, and referral documentation for smooth clinical flow.
- Completed EKGs and other tests based on patient presentation in office.
Optician
4 Years 4 Months- Interpreted optical prescriptions and verified lens specifications for accurate eyewear dispensing.
- Guided customers through frame selection, lens options, and optical products.
- Measured pupillary distance, segment height, and frame fit for precise customization.
- Adjusted, repaired, and aligned eyeglass frames to improve comfort and wearability.
- Processed eyewear orders and coordinated follow-up on special lenses and adjustments.
- Maintained compliance with optical policies, records, and prescription documentation.
- Resolved fit and vision concerns through attentive troubleshooting and personalized service.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient's unique visual needs.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
- Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
Education
Associate of Applied Science - Medical Assistant
High School Diploma
Skills
Specimen processing
EMR / EHR
HIPAA compliance
Medical terminology
Immunization administration
Patient advocacy
CPR
Problem-solving
Reliable team player
Professional bedside manner
Compassionate care
EMR and EHR
Adaptable
Certification
- CMA - Certified Medical Assistant
- CPR License
Timeline
Certified Medical Assistant
WellCare Community Health
04.2023 - CurrentRead More
Scheduler
Omni Home Care
09.2021 - 04.2023Read More
Certified Medical Assistant
Reid Health Cardiology
06.2019 - 08.2021Read More
Optician
Walmart
04.2015 - 08.2019Read More
Ivy Tech Community College of Indiana
Associate of Applied Science from Medical Assistant
Read More
Richmond High School
High School Diploma
Read More