Cierra Ysasaga
The Woodlands,CMX
Summary
Dynamic General Manager dedicated to operational excellence and enhancing guest satisfaction, with a proven track record in developing and managing high-performing teams, budgets, and programs that yield measurable results. Expertise in human resources complements extensive experience in senior leadership roles, effectively leveraging skills in leadership, mentoring, and training to inspire team members toward achieving organizational missions and program objectives. Strategic thinker committed to understanding community needs and delivering impactful solutions that drive success and foster growth.
Overview
8
8
years of professional experience
Work History
General Manager
Chick-Fil-A Restaurant
09.2021 - Current
- Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure team member satisfaction and operational efficiency.
- Team Training: Ensured the team was properly trained in highly satisfying every guest and in recovering any guest who had a negative experience.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment for team members through personal growth plans and regular meetings with team members to invest in their personal development.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Technical Director
Newsline
01.2019 - 05.2021
- Met with producer to understand vision for 30-min live show.
- Organized codes to ensure correct graphics came through at the correct time.
- Worked under fast-paced conditions to make last minute (even last second) decisions to produce an even flowing, cohesive show.
- Directed cross-functional teams to ensure timely project delivery and adherence to quality standards.
- Mentored junior staff, fostering skills development and knowledge sharing within the department.
Peer Mentor
Brigham Young University
08.2018 - 01.2019
- My job was to understand needs of my assigned students, and assist them in navigating university resources, and improve access to support services and academic tools.
- Mentored peers in academic strategies, enhancing their study habits and time management skills.
- Developed and implemented peer-led study sessions, promoting collaborative learning environments.
Education
Broadcast Journalism - Communications
Brigham Young University
Provo, UT12-2026
Skills
- Business Administration
- Operations Management
- Human Resources
- Team leadership, training, and development
- Leadership Development
- Customer Service
- Community Engagement
- Staff Management
- Quality Control
- Talent management and staffing
- Public Speaking
- Training Methods
- Performance feedback
Accomplishments
Gracie Award: Television Student Honorees 2020. https://allwomeninmedia.org/gracies/2020-gracie-winners/
Timeline
General Manager
Chick-Fil-A Restaurant
09.2021 - Current
Technical Director
Newsline
01.2019 - 05.2021
Peer Mentor
Brigham Young University
08.2018 - 01.2019
Broadcast Journalism - Communications
Brigham Young University