Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cierrah Walker

Marietta,GA

Summary

Agile and adaptable staff leader with stellar work history, and upbeat nature. Skilled at money handling and leveraging organized approaches to daily planning, scheduling and customer service requirements. Dedicated to applying morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Office Manager

Mint Dentistry
08.2023 - Current
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Recorded expenses and maintained accounting records.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Reported to senior management on organizational performance and progress toward goals.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Cashier/Sales Associate

Aldo Groupe - Aldo Shoes
06.2021 - Current
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated POS terminals and cash drawer balancing.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Moved heavy boxes and full merchandise bins up to 50 pounds in weight by maintaining physical strengths and stamina.
  • Answered customer questions and helped find specific items.

Patient Concierge

Mint Dentistry
01.2023 - 08.2023
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.

Cashier

Studio Movie Grill
11.2019 - 02.2020
  • Host, Podium, and sometimes ran food in the theater
  • Wiped down front area and menus.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Wheeler High School
Marietta, GA

Skills

  • Supply Replenishment
  • Workflow Optimization
  • Deductible Collection
  • Customer Service
  • File and Data Retrieval Systems
  • Task Delegation
  • Setting Up Appointments
  • Customer Service Management
  • Reminder Calls
  • HIPAA Guidelines
  • Time Management
  • Team Collaboration

Certification

First Aid/CPR Certified

Timeline

Assistant Office Manager

Mint Dentistry
08.2023 - Current

Patient Concierge

Mint Dentistry
01.2023 - 08.2023

First Aid/CPR Certified

04-2022

Cashier/Sales Associate

Aldo Groupe - Aldo Shoes
06.2021 - Current

Cashier

Studio Movie Grill
11.2019 - 02.2020

High School Diploma -

Wheeler High School

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