Cierra M Williams
Moss Point,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Talented remote Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Primetime Healthcare
Elkhorn, NE
11.2023 - Current
- Transported patients to treatment units, using wheelchair or stretcher.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided emotional support to family members regarding end-of-life decisions.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Responded quickly to emergency situations involving sudden illness or injury.
- Reported changes in patient condition to registered nurse or physician.
- Observed patients for any changes in their physical or mental condition.
- Answered call lights promptly and responded to patient needs accordingly.
Certified Nursing Assistant
Diversicare of Moss Point
Moss Point, MS
05.2023 - Current
- Transported patients to treatment units, using wheelchair or stretcher.
- Provided emotional support to family members regarding end-of-life decisions.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Responded quickly to emergency situations involving sudden illness or injury.
- Reported changes in patient condition to registered nurse or physician.
Medical Assistant
Singing River Medical Clinic
Pascagoula, Mississippi
12.2021 - 02.2023
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Set up appointments for physician visits and procedures using calendar software.
- Entered insurance, demographics and health history into patient database.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Administrative Assistant
Eagles Landing High School
McDonough, GA
02.2021 - 07.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Prepared and prioritized calendars and correspondence.
- Directed customer communication to appropriate department personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
Employment Specialist
McIntosh Trail Community Service Board
McDonough, GA
11.2020 - 02.2021
- Placed individuals in jobs based on skills, abilities and interests.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
- Managed caseload of 20 clients, assist with job applications, interview skills and transport to job interview and accurately document task that was done.
CNA
Southern Regional Medical Center
Riverdale, GA
04.2019 - 06.2020
- Documented activities and recorded information in EMR system.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Education
Some College (No Degree) -
MGCCC
Gauiter,MSSome College (No Degree) -
Remington
Mobile,ALSkills
- Medication management
- Compassionate patient care
- Client relationship management
- First-aid and CPR
- Adaptable under pressure
- Client satisfaction
- Program planning
- Employer matching
- Records documentation
- Eligibility requirements
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Customer Service
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
Timeline
Certified Nursing Assistant
Primetime Healthcare
11.2023 - Current
Certified Nursing Assistant
Diversicare of Moss Point
05.2023 - Current
Medical Assistant
Singing River Medical Clinic
12.2021 - 02.2023
Administrative Assistant
Eagles Landing High School
02.2021 - 07.2021
Employment Specialist
McIntosh Trail Community Service Board
11.2020 - 02.2021
CNA
Southern Regional Medical Center
04.2019 - 06.2020
Some College (No Degree) -
MGCCC
Some College (No Degree) -
Remington
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