Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cijezyiah Hobson

Jackson,MS

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Receptionist

B& B Enterprise Of Jackson
01.2018 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Call Center Customer Service Representative

Amazon
08.2021 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

MBA - Business Administration

Holmes Community College
Goodman, MS
05.2026

High School Diploma -

Provine High School
Jackson, MS
05.2018

Skills

  • Performance Improvement
  • Administrative and Clerical Support
  • Office Administration
  • Microsoft Office
  • Staff Management
  • Shorthand Writing
  • Making Appointments
  • Call Answering and Routing
  • Answer Telephone Calls
  • Appointment Confirmation

Timeline

Call Center Customer Service Representative

Amazon
08.2021 - 08.2022

Receptionist

B& B Enterprise Of Jackson
01.2018 - Current

MBA - Business Administration

Holmes Community College

High School Diploma -

Provine High School
Cijezyiah Hobson