Cillia Ibrahim
Newport Beach,CA
Summary
With a background in legal services and retail management, I excel in communication and streamlining processes to enhance client satisfaction. My multitasking ability, problem-solving skills, and dedication make me adaptable in dynamic environments while prioritizing customer needs and organizational goals.
Overview
3
3
years of professional experience
Work History
Legal Administrator
Law Offices Of Mark E. Lewis & Associates
01.2024 - Current
- Enhanced client satisfaction through timely resolution of concerns and simplified explanations of legal matters.
- Developed intake forms for English and Arabic-speaking clients, conducting interviews in both languages.
- Maintained confidentiality of sensitive information in accordance with attorney-client privilege.
- Optimized office procedures, including scheduling, document management, and filing systems.
- Streamlined client billing processes, enhancing accuracy and efficiency.
- Managed phone calls and coordinated meetings and conferences.
Beauty Advisor
Ulta
02.2022 - 07.2024
- Maintained visually appealing product displays to boost customer interest.
- Trained new staff in product knowledge and customer service.
- Promoted store events and promotions to drive sales.
- Increased revenue through effective upselling and cross-selling.
- Delivered exceptional service for pleasant shopping experiences.
- Processed payments promptly using the register.
Receptionist
HB Jeep Dealership
07.2022 - 01.2024
- Managed high call volume using a multi-line telephone system.
- Addressed customer issues and resolved complaints.
- Updated computer databases with organized information.
- Supported internal staff with clerical tasks to boost productivity.
- Provided clerical assistance including copying, faxing, and filing.
- Greeted and assisted customers, directing them to appropriate offices.
Sales Associate
Hollister.Co
04.2021 - 02.2022
- Provided energetic customer service in-store and via phone, exceeding expectations.
- Efficiently handled cash transactions, ensuring adherence to company policies.
- Addressed customer inquiries about sizing, accessories, and product care.
- Managed returns, exchanges, and refunds following store policies.
- Organized store displays to enhance visual appeal and promote merchandise.
- Handled conflict resolution with dissatisfied customers, enhancing retention rates.
Education
Associate of Science - Political Science
Golden West College
Huntington Beach, CA05.2025
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06.2022
Skills
Legal Services Management
Multilingual Communication
Administrative Efficiency
Database Management
Client Billing
Conference Coordination
Customer Service
Cash Handling
Sales Promotion
Conflict Resolution
President Of Suits Law Club
The Suits Club at Golden West College aims to create a supportive educational environment for law students, offering insights into various legal fields and career pathways. Through guest speakers, workshops, and networking, we provide practical resources to help members navigate their journey toward a legal career. Our vibrant community fosters passion for law and empowers aspiring future lawyers to make a meaningful impact in the legal profession.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Legal Administrator
Law Offices Of Mark E. Lewis & Associates
01.2024 - Current
Receptionist
HB Jeep Dealership
07.2022 - 01.2024
Beauty Advisor
Ulta
02.2022 - 07.2024
Sales Associate
Hollister.Co
04.2021 - 02.2022
Associate of Science - Political Science
Golden West College
High School Diploma -
Fountain Valley High School
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