Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cillian Cook

Payson,AZ

Summary

Dynamic Customer Service Representative with a proven track record at McDonald's, excelling in problem resolution and relationship building. Recognized for consistently exceeding performance metrics, I leverage critical thinking and computer proficiency to enhance customer satisfaction and mentor new team members effectively. Committed to delivering exceptional service in high-pressure environments.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Any role.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

McDonald's
08.2024 - 06.2025
  • Assisted customers with inquiries, ensuring a positive dining experience and prompt service.
  • Processed transactions accurately using point-of-sale systems, maintaining cash register integrity.
  • Collaborated with team members to uphold cleanliness and safety standards in the restaurant.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Supported training of new employees on operational procedures and customer service standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

High School Diploma -

Payson High School
Payson, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Computer proficiency

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

McDonald's
08.2024 - 06.2025

High School Diploma -

Payson High School
Cillian Cook