Cimi Neal
Las Vegas,NV
Summary
Goal-driven Healthcare Administration professional well-versed in case management, care planning, recruiting, training and managing employees to provide exceptional services. Comprehensive understanding of care spectrum and processes for care coordination. Highly organized and hardworking with excellent planning and program management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Patient Care Coordinator
Unified Women’s Healthcare - Lucina Analytics
Las Vegaas, NV
08.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported patient care excellence via planning and interpretation of programs.
- Built strong referral network by developing strategic relationships with general practitioners and internists.
- Performed as subject matter expert for case management processes.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
Program Coordinator
Centene Corporation
Las Vegas, NV
01.2021 - 08.2022
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Organized and managed program development from conception through successful execution.
- Assisted with community resources for healthcare and mental health.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
LEAD SERVICE COORDINATOR
CONSUMER DIRECT CARE NETWORK
Las Vegas, NV
01.2014 - 01.2021
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to 250 individuals and families.
- Improved program materials to outline goals and adhere to new core competency regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Motivated and supervised 100 caregivers and 5 support coordinators in delivering quality patient care.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Spearheaded and implemented new projects to expand scope of engagement.
- Organized and facilitated 4 department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
FAMILY SERVICE SPECIALIST
STATE OF NEVADA
Las Vegas, NV
01.2013 - 01.2014
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Documented all communication with applicants and inputted information into system
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Managed processing of financial assistance and food stamp benefits applications.
Skills
- Process Streamlining
- Complaint resolution
- Employee Coaching
- Employee Reviews
- Marketing
- Case Management
- Patient Data Management Systems
- Administrative Supervision
- Interdepartmental Collaboration
- Healthcare Operations
- Utilization Management
- Quality Assurance
- Process Improvement
Accomplishments
- Managed caseload of 200 patients each month.
- Spearheaded initiative to improve maternal health.
- Increased quality of care by developing new tracking and assessment methods.
- Collaborated with team of 4 in the development of Policy and Procedure manual.
- Grew membership base by 150% in 2 years.
- Conceptualized and developed agency based program.
- Exceeded program revenue goals by 85%.
- Maintained 98% consumer satisfaction rate for entire time with company
- Spearheaded initiative to improve quality of home health care.
- Reduced complaints by 93% per quarter.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
Certification
2012-2012 WorkWay Inc- Credit Counselor
2011-2012 USCB Inc- Collector
2010-2011 RDI Marketing- Practice Development Specialist
2009-2010 Price Self Storage- Site Manager
2007-2010 A-American Self Storage- Assistant Manager 2007-2008 ARS National – Collector 1
2006-2007 Time Warner Cable- Retention specialist 2002-2006 Citigroup- Customer Service Representative
Timeline
Senior Patient Care Coordinator
Unified Women’s Healthcare - Lucina Analytics
08.2022 - Current
Program Coordinator
Centene Corporation
01.2021 - 08.2022
LEAD SERVICE COORDINATOR
CONSUMER DIRECT CARE NETWORK
01.2014 - 01.2021
FAMILY SERVICE SPECIALIST
STATE OF NEVADA
01.2013 - 01.2014
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