Cimone Gibbs
Columbus
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Grocery Delivery Driver
Instacart Shoppers
09.2023 - Current
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Selected the best quality items.
Customer Service Representative
Charter Spectrum
08.2022 - 09.2023
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Walked customers through wifi set up and troubleshooted any issues that may have occured.
- set up appointments with field technicians.
- provided updates on account statuses, outages in area, billing info, and any other important information requested by customer
Registered Behavior Technician
Hopebridge Autism Therapy Center
08.2021 - 05.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Customer Service Representative
Discover Card Financial Services
12.2019 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooksett, NH06.2026
High School Diploma -
Fort Hayes Arts And Academic High School
Columbus, OH06.2017
Skills
- Interpersonal Communication
- Multitasking Abilities
- Problem-Solving
- Dependable and Responsible
- Written Communication
- Analytical and Critical Thinking
Timeline
Grocery Delivery Driver
Instacart Shoppers
09.2023 - Current
Customer Service Representative
Charter Spectrum
08.2022 - 09.2023
Registered Behavior Technician
Hopebridge Autism Therapy Center
08.2021 - 05.2022
Customer Service Representative
Discover Card Financial Services
12.2019 - 08.2021
Bachelor of Arts - Graphic Design
Southern New Hampshire University
High School Diploma -
Fort Hayes Arts And Academic High School
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