Cinammon Johnson Douglas
Winston salem,North Carolina
Summary
Sales associate with management experience and exceptional people skills. Versed in management and customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Manager on Duty
Citgo Gas Station
11.2021 - Current
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Maintained compliance with company policies, objectives, and communication goals.
- Solicited customer feedback to identify and improve on areas of weakness.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
Arise
05.2021 - 03.2022
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Business Manager
Dillard's
10.2017 - 05.2021
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Fine Jewelry Lead
Sears
11.2016 - 10.2017
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Completed store opening and closing procedures as per company guidelines.
- Worked with loss prevention in monitoring shopper behavior.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished merchandise from inventory during downtime when stock became low.
Personal Care Aide
Michael Hastings
04.2010 - 12.2015
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Scheduled and accompanied clients to medical appointments.
- Documented vitals, behaviors, and medications in client medical records.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
Office Manager
DNR Flooring
07.2005 - 01.2007
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reported to senior management on organizational performance and progress toward goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Delivered performance reviews, recommending additional training or advancements.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
Education
High School Diploma - undefined
2008
Skills
- Client-focused
- Quick learner
- Results-oriented
- File/records maintenance
- Computer proficient
- Sales Expertise
Timeline
Manager on Duty
Citgo Gas Station
11.2021 - Current
Customer Service Representative
Arise
05.2021 - 03.2022
Sales Business Manager
Dillard's
10.2017 - 05.2021
Fine Jewelry Lead
Sears
11.2016 - 10.2017
Personal Care Aide
Michael Hastings
04.2010 - 12.2015
Office Manager
DNR Flooring
07.2005 - 01.2007
High School Diploma - undefined
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