Summary
Overview
Work History
Education
Skills
Timeline
Generic

PHYLICIA M. INGRAM

Winston Salem,North Carolina

Summary

Professional healthcare coordinator prepared for this role. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and problem-solving.

Overview

11
11
years of professional experience

Work History

Patient Service Coordinator

Novant Health
01.2023 - Current

· Check in/ Check out Patients

· Insurance verification, demographic verification

· Manage telecommunications

· Ensure documentation between patient and provider,

· Manage appointment scheduling

·Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.

· Maintain accuracy of provider schedules

· Manage monetary copays and bill payments

Guest Service Representative

Novant Health
10.2021 - 12.2022
  • Greeting guest on arrival
  • Undertaking front desk duties
  • Active listening
  • Anticipate guest needs, respond promptly, and acknowledge all guests
  • Deliver key support to coworkers, taking on additional tasks during peak times

Safety Attendant

Novant Health
10.2014 - 12.2022
  • Provide compassionate and patient-focused care to cultivate well-being
  • Monitor client's overall health and well-being and note any significant changes
  • Assist residents with bathing, dressing, feeding, lifting, and transferring
  • Ensure safety and well-being of patients

Dialysis Technician

Health Systems Management
05.2020 - 07.2022
  • Assemble supplies, prepare machinery, test monitors and machine functions
  • Take patients vital signs and measure, calculate, and adjust blood flow and fluid removal rates
  • Monitor patients and equipment, respond to alarms, and adjust treatment
  • Respond appropriately to dialysis-related emergencies
  • Disinfect dialysis supplies and sanitizing equipment
  • Communicate emotional, medical, psychosocial, and nutritional concerns to the registered nurse and work with them to ensure patient needs are met

Certified Nursing Assistant

Wake Forest Baptist Medical Center
01.2019 - 05.2020
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN (Registered Nurses) supervision
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation

Education

Certified Nursing Assistant -

Mount Eagle College
Winston Salem, NC
01.2018

Skills

  • Excellent verbal and written communication skills
  • Astute observation skills and attention to detail
  • Ability to follow set rules and protocol
  • Time management and organizational skills
  • Empathy
  • Patience
  • Compassion
  • Leadership skills
  • Ability to work under extreme pressure
  • Patient registration
  • Strong organization
  • Appointment scheduling
  • Patient confidentiality

Timeline

Patient Service Coordinator

Novant Health
01.2023 - Current

Guest Service Representative

Novant Health
10.2021 - 12.2022

Dialysis Technician

Health Systems Management
05.2020 - 07.2022

Certified Nursing Assistant

Wake Forest Baptist Medical Center
01.2019 - 05.2020

Safety Attendant

Novant Health
10.2014 - 12.2022

Certified Nursing Assistant -

Mount Eagle College
PHYLICIA M. INGRAM