Cinbrecka Campbell
Fort Wayne,IN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
23
23
years of professional experience
Work History
Manager
Voicelink Wireless
Fort Wayne, IN
07.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
Makeup Artist
Sephora At Kohls
Fort Wayne, IN
07.2022 - 06.2023
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Assisted in the development of new beauty products by providing feedback during product testing sessions.
- Conducted demonstrations at cosmetic counters to promote new products.
- Performed makeovers for fashion shows and special events.
- Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
- Organized inventory of cosmetics and supplies according to expiration dates.
- Consulted with clients about desired look or color palette prior to application process.
- Educated customers on proper usage of skincare products for optimal results.
- Recommended specialized treatments for skin conditions such as acne or wrinkles.
- Utilized airbrush makeup technique for long-lasting coverage that resists fading from sweat or tears.
Caregiver
Caregiver Homes Inc.
Fort Wayne, IN
11.2014 - 11.2021
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Assistant Store Manager
Payless Shoe source
Fort Wayne, Indiana
01.2008 - 11.2014
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier Team Lead
LS Ayers
Fort Wayne, IN
09.2001 - 01.2008
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Assisted customers with locating items within the store when requested.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Education
High School Diploma -
South Side High School
Fort Wayne, IN 06-2000
Skills
- Marketing
- Product management
- Time management
- Lead generation
- Strategic planning
- Decision-making
- Performance evaluations
- Employee onboarding
- Key performance indicators
- Staff development
- Financial records oversight
- Coaching and mentoring
- Sales management
- Customer relationship management (CRM)
- Schedule preparation
Timeline
Manager
Voicelink Wireless
07.2023 - Current
Makeup Artist
Sephora At Kohls
07.2022 - 06.2023
Caregiver
Caregiver Homes Inc.
11.2014 - 11.2021
Assistant Store Manager
Payless Shoe source
01.2008 - 11.2014
Cashier Team Lead
LS Ayers
09.2001 - 01.2008
High School Diploma -
South Side High School