Cinderella Kata

• Trained new employees on company policies, procedures and work ethics.
• Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
• Delegated tasks to team members according to individual strengths.
• Ensured that safety protocols were followed at all times by all staff members.
• Conducted rounds monitoring staff and patients and assessed staff performance on a daily basis, providing feedback and coaching or training as necessary to improve results.
• Conducted disciplinary action when needed in accordance with company policy.
• Created detailed reports summarizing daily operations, patients progress towards objectives, and potential areas of improvement for both staff and patients.
• Implemented and supported staff and patients on patient treatment programs as outlined by patients level of care and rehabilitation program.
• Successfully lead teams to work through busy schedules during staff shortages and provided staff fill-ins while ensuring patients are provided with a high level of care following their program requirements.
• Addressed and provided professional feedback to individuals such as caregivers, therapists, nurses, coordinators, management, patients and their families on concerns or positive impacts that pertain to patient's care, behaviors, or program while complying with HIPAA laws.

• Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
• Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
• Assisted residents in activities of daily living to maintain health and dignity.
• Maintained a clean environment for patients by following proper infection control protocols.
• Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
• Provided compassionate care and developed meaningful relationships with clients, understanding their personal stories and daily routines.
• Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals.
• Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
• Responded to resident dining needs and assisted with feeding.
• Responded quickly to emergency situations and provided necessary first aid & utilized problem solving techniques to resolve challenging situations in a timely manner.
• Coordinated medical appointments, errands, and social events.
• Provided proper care and observation of patient's skin to prevent breakdown.
• Reported health changes and provided proper documentation to appropriate staff.
• Recognized early signs of distress or decline in health status and responded accordingly.
• Monitored vital signs and reported changes to the appropriate medical personnel.
• Protected health information according to HIPAA policies and procedures.
• Educated family members on how to provide safe home care for their loved ones.

• Managed warehouse inventory by receiving, storing, retrieving and distributing items according to established procedures.
• Utilized problem-solving skills to troubleshoot issues pertaining to customers freight deliveries and receiving.
• Inspected packages for damages prior to loading onto planes or trucks.
• Verified weights and measurements against shipping documentation prior to loading and unloading cargo onto planes or trucks.
• Responded promptly to customer inquiries concerning shipment arrivals and departures.
• Performed loading and unloading operations for all types of aircraft, containers, and pallets using airport equipment provided.
• Organized storage areas to maximize space utilization and prevent damage or loss of goods.
• Liaised with airlines and freight forwarders in order to coordinate the transportation of goods during flight build-ups.
• Complied with safety regulations while handling chemicals and explosives.
• Installed straps, braces and padding to loads to prevent shifting and damage during shipment.
• Directed delivery trucks to shipping doors or designated marshaling areas and helped load and unload goods safely.

• Picked and processed merchandise for customer orders and retail replenishment using pick tickets and inventory systems.
• Packed, boxed, and secured apparel products to ensure accurate and damage-free shipment.
• Generated shipping labels, tracking information, bills of lading, and other required shipping documentation.
• Prepared palletized freight for outbound distribution and assisted with loading delivery trucks.
• Maintained accuracy in order fulfillment while meeting productivity and shipping deadlines.

Air Imports/Exports

● Prepared customs and shipping documentation to support international import and export operations.

● Coordinated with airlines, freight forwarders, customs brokers, and trucking companies to ensure efficient cargo movement and regulatory compliance.

● Provided customer service for cargo pickup, drop-off, shipment inquiries, and issue resolution.

● Processed cargo acceptance in accordance with TSA screening requirements and DOT transportation regulations.

● Entered shipment data into airline systems and prepared flight-related documentation with accuracy and efficiency.

● Collected freight charges and processed customer payments.

● Maintained shipment records, including manifests, invoices, bills of lading, and customs documentation.

● Communicated shipment status updates to customers, vendors, and business partners via phone and email.

● Verified cargo weights and dimensions against shipping documentation before transport.

● Monitored shipments using computerized tracking systems and resolved delivery-related issues as needed.

● Assisted in improving operational efficiency and customer service during high-volume periods.