Cindi Lindquist
Minneapolis,MN
Summary
Excellent reputation as a creative, energetic individual who works well independently as well as in a team environment. Strong customer service skills with the ability to identify and resolve problems. Skilled trainer of new employees and customers. Excellent rapport with individuals at all organizational levels. Thorough, efficient and detail oriented. Able to learn new systems and procedures with a genuine desire to learn new skills.
Overview
28
28
years of professional experience
Work History
Head Secretary/Data Process at Cooper High School
Robbinsdale School District 281
New Hope, MN
08.2017 - Current
- Established excellent customer relations with staff and students.
- Manage day to day operations including data entry, record keeping, faxes, scanning, timecards, process payroll & budget using Skyward system. Run various reports to assist Principals and other staff with busing, grading, attendance, scheduling as well as create custom reports upon request.
- Pay invoices, create POs and check requests.
- Prepare teacher contracts for special assignments.
- Coordinate incoming sub staff and find internal subs.
- Facilitate meetings as needed ex; Master Schedule & Graduation.
- Master Schedule: Coordinate with each department; teachers schedules and assign other duties using Infinite Campus.
- Graduation: Coordinate cap & gown orders, diplomas, announcements and program (also design announcement and program). Schedule staff their commencement duty, set up student and staff speakers, order flowers, other equipment and schedule Honor Guard.
- Course Guide: Collect changes and additions on all courses offered, proof for accuracy, update photos and send to print.
- Grading: Make updates to grades, run report cards and update student transcripts. Run Honor Roll and issue certificates to students.
- Schedule and coordinate student & staff picture days and issue ID cards
- Maintain office supplies inventory by checking stock and ordering new supplies.
Due Process Education Assistant
Robbinsdale School District 281
New Hope, MN
05.2014 - 08.2017
- Communication: On phone, in person or via email; collaborated with district staff of various levels. Developed working relationships with staff and also answered questions or helped find answers
- Google Docs & Excel: Develop and maintained spreadsheets tracking caseloads, child study meetings and other time sensitive information.
- Infinite Campus: Create electronic student file in Infinite Campus for students new to district. Uploaded school records for students new to district and sent out information when students would move.
- Mail/Filing: Distribute due process correspondence and paperwork following district’s Pupil Data Privacy regulations and procedures. Maintain special education files for appropriate content, signatures, and maintain them in chronological order. Prepare files for transition/matriculation to another program or building within district.
Highly Qualified Education Assistant
Robbinsdale School District 281
New Hope, MN
04.2006 - 05.2014
- Assist with implementation of students’ special education instructional, physical, and behavioral plan (IEP). Collect observational data about students’ in various school settings and reported to supervising teacher
- Work with many software products such as Board Maker & Pix Writer
- Created art projects for class to do that also connects with some of their fine motor needs and other academic goals
- Supervised students in common areas such as cafeteria, library and playground. Assist students during bathroom breaks and diaper changing.
Party Coordinator/Manager
Brunswick Zone XL
Brooklyn Park, MN
10.2005 - 04.2006
- New entertainment center; responsible to create birthday program/process, hire and train team to implement great experience for customer.
- Used Word and Excel to book parties, manage event logistics, track sales/commissions and reported weekly sales and inventory to corporate.
- General knowledge of bowling center operations and polices.
Eligibility & COBRA Specialist
Corporate Benefits Services
Plymouth, MN
01.1999 - 10.2005
- Communicated with people from various cultures and backgrounds on COBRA process. Documented all communication into CBSA's database.
- Responsible for processing COBRA enrollments, payments, terminations, as well as overseeing COBRA process in timely manner. Kept current on COBRA and HIPPA Laws by attending seminars/trainings.
- Provided information on plan, resolve escalated issues, set up new enrollees and determined their eligibility while adhering to 48 hour standard.
Customer Service Representative
Prudential Life Insurance - Employee Benefits
Plymouth, MN
09.1994 - 01.1999
- Answered customer telephone calls promptly to avoid on-hold wait times and meeting quality service standards.
- Increased customer satisfaction and addressing customer needs, resolving concerns and upholding customer confidentiality.
- Provided customer with clear, concise and accurate benefit information on most of Prudential’s insurance plans, 401k plan, and retirement plans.
Education
Associates Degree -
North Hennepin Community College
CertifiedVarious Customer Service/Communication Classes: The Competitive Edge (Pro-Source) -
Skills
- Ease with Computers and Technology
- Microsoft Office Suite & Google Drive
- Report Preparation
- Website Updating
- Strong Organizational Skills
- Multitasking and Time Management
- Confidentiality and Data Protection
- Schedule Management
- Verbal and Written Communication
- Complex Problem Solving
- Event Planning
Timeline
Head Secretary/Data Process at Cooper High School
Robbinsdale School District 281
08.2017 - Current
Due Process Education Assistant
Robbinsdale School District 281
05.2014 - 08.2017
Highly Qualified Education Assistant
Robbinsdale School District 281
04.2006 - 05.2014
Party Coordinator/Manager
Brunswick Zone XL
10.2005 - 04.2006
Eligibility & COBRA Specialist
Corporate Benefits Services
01.1999 - 10.2005
Customer Service Representative
Prudential Life Insurance - Employee Benefits
09.1994 - 01.1999
Associates Degree -
North Hennepin Community College