Summary
Overview
Work History
Education
Skills
Timeline
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Cindi Odom

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

23
23
years of professional experience

Work History

Manager/Human Resource/ Recruiter/Personal Assistant/Work From Home

Global Music Works
04.2010 - Current
  • Answering heavy phones, data entry, AP/AR, making travel, hotel reservations
  • Paying bills, making schedules for performances
  • Responsible for pre-screening and hiring experienced and reliable musicians to play for weddings, plays and cruise ships.

Call Center Representative

Delta Dental
San Francisco, CA
02.2006 - 01.2017
  • Received and managed all inbound calls ranging from 100 to 125 calls per day from customers inquiring dental services ranging from tooth extraction, fillings, or braces and collecting payments for services/ Late payments etc.

Office Manager/Receptionist

Oliver Estates & Construction
San Francisco, CA
01.2002 - 01.2006
  • Managed the front office, provided executive support to the President, scheduled appointments, travel arrangements handled entire payroll for over 200 employees, managed all workman compensation injuries; provided medical care when needed, investigated the injury and job site, interviewed potential witnesses to the injury, contacted our medical provider to ensure proper care, and continued to follow up with the injured employee and medical doctors to ensure a speedy and steadfast recovery, verified approvals for city permits, truck inspections, one on one contact with contractors, ordered all supplies, handled child support paperwork, weekly accounts receivable and payables, weekly billing, and general office support.

Education

Vocational - Medical Assistant

Western Career College-San Leandro
San Leandro, CA
03.2002

High school Diploma -

Balboa High School
San Francisco, CA
06.1989

Skills

  • Business Administration
  • Workforce Management
  • Negotiation
  • Verbal and written communication
  • Schedule Preparation
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Data Entry
  • Call Center
  • Insurance Verification
  • Recruiting
  • Time Management
  • Team Leadership

Timeline

Manager/Human Resource/ Recruiter/Personal Assistant/Work From Home

Global Music Works
04.2010 - Current

Call Center Representative

Delta Dental
02.2006 - 01.2017

Office Manager/Receptionist

Oliver Estates & Construction
01.2002 - 01.2006

Vocational - Medical Assistant

Western Career College-San Leandro

High school Diploma -

Balboa High School

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Cindi Odom