Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Volunteer

Cindi Ponce

San Diego,CA

Summary

Educational professional bringing valuable experience in assisting with classroom management and student support. Known for collaborative approach and strong focus on achieving educational goals. Reliable and adaptable, with proven abilities in organizing activities and maintaining positive learning and adaptable paraprofessional with experience supporting students in general education settings. Proven ability to assist with classroom management, provide individualized instruction, and foster a positive and engaging learning environment. Passionate about helping students develop strong academic foundations and build confidence

Overview

18
18
years of professional experience
1
1
Certification

Work History

Administrator Support Specialist Lead

Spectrum Evaluators Medical Group
05.2024 - Current
  • Answered phone calls and emails from patients to address questions, complaints, and needs
  • Utilized computer software to complete various administrative tasks
  • Trained newly hired employees regarding company procedures, standards and goals
  • Coordinated employee schedules and set dates for Team meetings and appointments
  • Collaborated with other teams to develop strategies for improving operational efficiency
  • Responded promptly to all patients and agency inquiries via phone or email within established timeframes
  • Maintained confidential records in accordance with company policy and legal requirements
  • Organized employee events such as training sessions and team building activities
  • Confirmed Appointments and Interpreter needs for patients

Volunteer

Florence Elementary School
08.2019 - Current
  • Assisted with special events and programs.
  • Chaperone in field trips
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Helped support Elementary kids Reading
  • Grading Papers
  • Supported Kids
  • Helped
  • Helping Teachers
  • Improved literacy rates with weekly volunteer tutoring sessions.
  • Tutoring
  • Reading with students
  • Fundraising
  • supervised during lunch and recess

Assistant Store Manager

Marie Callender's
01.2008 - 09.2022
  • Resolved customer complaints efficiently while maintaining excellent customer service
  • Assisted customers with product selection, pricing, payment options and returns and exchanges
  • Managed all customer inquiries and complaints in a professional and timely manner
  • Built employee knowledge with training and mentoring
  • Assisted with training staff on all internal operational functions
  • Monitored employee attendance and productivity levels on a daily basis
  • Tracked daily operational activities such as store expenses, payroll records
  • Created work schedules to maintain top-quality customer service and lower labor costs
  • Developed strategies for increasing customer loyalty and retention
  • Communicated performance issues to develop performance improvement plans
  • Established strong relationships with vendors for timely supply of merchandise
  • Handled customer complaints professionally and resolved issues promptly
  • Prepared staff work schedules and assigned specific duties
  • Implemented inventory control systems to maximize efficiency and reduce costs
  • Helped set team performance standards to reach company objectives
  • Demonstrated ability to manage and motivate staff to achieve sales targets
  • Excellent Customer service

Medical Assistant

Charles Le,MD
08.2018 - 01.2021
  • Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
  • Documented medical data in patient charts, facilitating accurate records
  • Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
  • Stocked supplies and instruments for examination rooms
  • Assisted in medical record keeping and filing, including patient registration and scheduling appointments
  • Maintained inventory of sterile supplies used in exams or treatments throughout the office
  • Obtained medical information and measured vital signs, weight, and height
  • Scheduled appointments for patients
  • Greeted and logged in patients arriving at office and clinic
  • Blood draw procedures for patients as scheduled
  • Performed routine laboratory tests and sample analyses
  • Performed patient intake and assisted in patient care procedures
  • Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records
  • Organized charts before each patient visit in order to ensure that all relevant information is available during the exam
  • Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician
  • Obtained patient medical histories for inclusion in records
  • Performed EKG testing under the direction of a cardiologist or other specialist

Education

License - Cosmetology Business

Bellus Academy
05.2022

Certification - Clinical Medical Assisting

Bridge Academy
07.2018

High School Diploma - undefined

Crawford High School
05.2005

Skills

  • Customer service
  • Administrative support
  • Attention to detail
  • Office administration
  • Problem-solving
  • Time management
  • Data confidentiality
  • Office management
  • Deadline adherence
  • Team building and leadership
  • Scheduling
  • New hire onboarding
  • Team collaboration
  • Business administration
  • Data analysis
  • Continuous improvement
  • Events coordination
  • Timesheet processing
  • Multi-line phone systems
  • Data entry
  • Calendar management
  • Leadership
  • Conflict resolution
  • Verbal and written communication
  • 40 Wpm typing speed
  • Workflow optimization
  • Honest and ethical
  • Filtering
  • Employee supervision
  • Supplies ordering
  • Staff management
  • Email management
  • Parent-teacher communication
  • Health and safety
  • Positive reinforcement
  • Outdoor learning
  • Reading support
  • Safety awareness
  • Classroom assistance
  • Snack preparation
  • Literacy support
  • Event support
  • Personalized support
  • Teamwork
  • Strong work ethic and dependable

Certification

  • Medical Assistant License
  • Cosmetology

LANGUAGES

Spanish
Bilingual

Timeline

Administrator Support Specialist Lead

Spectrum Evaluators Medical Group
05.2024 - Current

Volunteer

Florence Elementary School
08.2019 - Current

Medical Assistant

Charles Le,MD
08.2018 - 01.2021

Assistant Store Manager

Marie Callender's
01.2008 - 09.2022

Certification - Clinical Medical Assisting

Bridge Academy

High School Diploma - undefined

Crawford High School

License - Cosmetology Business

Bellus Academy

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Cindi Ponce