Cindi Sims
Arvada,CO
Summary
Highly detail-oriented professional with advanced expertise in patient engagement, appointment scheduling, and medical records management. Demonstrates strong proficiency in resolving complex patient inquiries and optimizing workflows using EMR systems. Recognized for analytical problem-solving and process improvement skills that drive operational efficiency and enhance the patient experience.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
05.2024 - Current
- Operate an efficient Primary Care clinic front desk, answering incoming calls, obtaining and verifying patient demographics and insurance information and assisting patients and visitors upon arrival.
- Trained and provided ongoing feedback to staff Patient Service Representatives and led professional development initiatives that enhanced team performance.
- Completed specialized mentor training program focused on onboarding and coaching new employees, enhancing team capability and supporting long-term staff development.
- Served as EPIC system Super User, providing frontline support, user training, and workflow optimization.
Medical Office Specialist
Tallahassee Medical Group
08.2020 - Current
- Manage daily patient scheduling, registration, and check-in/out procedures while maintaining accurate electronic health records and delivering prompt, empathetic customer service in a fast-paced medical office setting.
- Process incoming and outgoing medical records and faxes with strict attention to confidentiality.
- Efficiently coordinated patient referrals to specialists, ensuring seamless continuity of care and timely record transmission.
Veterinary Receptionist
Animal Aid Society
08.2019 - 08.2020
Veterinary Receptionist
Brevard Aid To Animals
03.2019 - 06.2019
Veterinary Technician
Affordable Veterinary Care Center
09.2017 - 02.2019
Veterinary Technician
SPCA Of Brevard
06.2009 - 08.2017
Education
High School Diploma -
Titusville High School
Titusville, FL05-2008
CPC-02173462 - Medical Coding
AAPC
Remote/Online06-2025
Skills
- Customer service
- Medical insurance
- ICD - 10
- CPT
- Electronic health records management
Timeline
Patient Service Representative
Intermountain Healthcare
05.2024 - Current
Medical Office Specialist
Tallahassee Medical Group
08.2020 - Current
Veterinary Receptionist
Animal Aid Society
08.2019 - 08.2020
Veterinary Receptionist
Brevard Aid To Animals
03.2019 - 06.2019
Veterinary Technician
Affordable Veterinary Care Center
09.2017 - 02.2019
Veterinary Technician
SPCA Of Brevard
06.2009 - 08.2017
High School Diploma -
Titusville High School
CPC-02173462 - Medical Coding
AAPC
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