Cindia Ortiz
Amenia,NY
Summary
Reliable, hardworking, and dedicated team player who works well under pressure with minimum supervision; provides professional and courteous customer service in a high-performance, fast-paced environment, proficient in MS Office applications.
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Greystone Programs Inc.
Hopewell Junction, NY
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Site Manager
Valet Park of America
Springfield, MA
11.2021 - 10.2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Oversaw all daily office operations and equipment maintenance.
- Assumed responsibility for personnel deployed to work site.
- Complied with safe operating practices and assessed operational procedures against best practices.
Porter/Maintenance
Anchor Building Maintenance
Brooklyn, NY
05.2015 - 06.2016
- Mop and sweep floors, clean glass doors and windows, remove garbage
- Detail Cleaning in restrooms
- Buff, wax floors using buffing machine
- Clean and safeguard facilities from debris after demo work/renovations
- Maintain inventory of supplies
- Report and safeguard fire protection systems by going on and off line, and maintaining fire panel systems
Front Desk/Customer Service
Bestype Imaging
New York, NY
10.2014 - 05.2015
- Email customer quotes
- Processing and prioritization of all work orders
- Shipping and receiving of all parcel and production
- Following up on all open quotes to determine final disposition
- Assist in quality assurance (make sure all product meets and exceeds company/client standards)
- Assisted with digital/graphic designers department
- Operated digital/laser printers
- Operated inkjet printers
- Operated oversized printers
Office Assistant/Administrative Assistant
One Way Driving L.L.C.
Glendale, NY
09.2012 - 07.2014
- Performed clerical tasks: arranged letters, memoranda, invoices and other indexed documents according to an established system
- Operated office equipment and completed general office work
- Answered telephones and performed data entry
- Managed lobby area, greeted and directed all visitors including vendors, clients, job candidates and clients
- Ensured completion of billing and payment methods, and handled special administrative projects
- Managed executive and business calendars and travel arrangements, set-up road test appointments, driving lessons, pre-license courses
Production Operator
Staples Copy & Print Center
New York, NY
11.2010 - 05.2012
- Managed all aspects of customer service in print production center
- Processed and maintained print/copy/finish orders as requested and/or directed
- Operated binding and other auxiliary equipment
- Handled all phases of equipment set-up, routine maintenance, and ordering inventory
- Provided customer service and problem solving with minimum amount of supervision
FedEx Office & Print Center
Brooklyn, NY
10.2007 - 10.2010
- Collaborated with cross-functional teams to develop creative solutions for complex print projects.
- Managed high-volume printing projects, ensuring timely delivery and consistent quality.
- Coordinated efforts between sales, design, and production teams to meet tight deadlines without sacrificing quality.
- Increased customer satisfaction by providing exceptional service and maintaining strong relationships with clients.
- Enhanced print production efficiency by implementing streamlined processes and project management strategies.
- Improved turnaround times by streamlining communication channels within the print production team.
Security Officer
Securitas Security Services USA
New NY
12.1999 - 06.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Print Operator
Prime Net
Clearwater, FL
02.2006 - 05.2007
- Assisted with digital/graphic designers department
- Operated Xerox machines color, black & white
- Operated inkjet printers
- Operated oversized printers
- Maintained inventory and equipment set-up, routine maintenance
- Inspected product for quality and quantity assurance
Mailroom Clerk
Oce Office and Management Services
08.2001 - 05.2005
- Overseen daily operations in call distribution/mail center (sorting, metering, folding, inserting, inbound, outbound parcels.)
- Operated mailing, copy or scanning equipment
- Shipping & Receiving
- Handled time-sensitive material
- Generated tickets and Inter office mail via messenger service
Education
A.O.S. Degree - Computer Business Support Specialist
Plaza College
Forrest Hills, NY01.2014
Skills
- Proficient in PC applications: Microsoft Windows, Word, Excel, Access, PowerPoint, Outlook, Adobe Photoshop, Dreamweaver, Internet for research, and excellent communication skills
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Cash handling
- Training and mentoring
- Staff motivation
- Inventory control and record keeping
- Safety awareness
- Operations management
Certification
- First Aid Certification
- Adult CPR/AED certification – American Red Cross.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- Behavioral Technician Specialist Certification – Behavior Analyst Certification Board.
Timeline
Shift Supervisor
Greystone Programs Inc.
10.2023 - Current
Site Manager
Valet Park of America
11.2021 - 10.2024
Porter/Maintenance
Anchor Building Maintenance
05.2015 - 06.2016
Front Desk/Customer Service
Bestype Imaging
10.2014 - 05.2015
Office Assistant/Administrative Assistant
One Way Driving L.L.C.
09.2012 - 07.2014
Production Operator
Staples Copy & Print Center
11.2010 - 05.2012
FedEx Office & Print Center
10.2007 - 10.2010
Print Operator
Prime Net
02.2006 - 05.2007
Mailroom Clerk
Oce Office and Management Services
08.2001 - 05.2005
Security Officer
Securitas Security Services USA
12.1999 - 06.2010
A.O.S. Degree - Computer Business Support Specialist
Plaza College