Monique Adams
Stone Mountain,GA
Summary
Broad supervisory experience in customer service and administrative support functions. A conscientious administrative professional adept at developing and maintaining customer satisfaction. Demonstrates the ability to effectively function with minimal supervision. Strengths include adaptability, problem resolution, and excellent organizational skills.
Overview
11
11
years of professional experience
Work History
SUPPORT COORDINATOR CATERING
Delta Airlines
Atlanta, GA
08.2021 - Current
- Executed positive hand-offs with flying crews and conducted galley audits during catering provisioning to mitigate missing item concerns.
- Supported restocks of "hold items" from a terminal access vantage to reduce dependencies on truck dispatches.
- Served as a product and mileage SME for ATL catering specifications with IFS and OBS.
- Tracked, trended, and provided targeted “surprise & delight” for MI-19 trends, destinations, and flight crews.
- Engaged in Social Media/SkyHub postings and promotions, for ATL OBS Brand Building and Awareness.
- Practiced safety-conscious behaviors and complied with all COVID-19 safety precautions.
TDY(temporary Duties)
Delta Air Lines, Inc
New York, NY (JFK)
05.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
TDY (temporary Duties)
Delta Air Lines, Inc
Minnesota City, MN
04.2024 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Desk Agent
Westin Hotels and Resorts
Atlanta, GA
01.2024 - 04.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
MAN HANDLER ASSISTANT
United States Postal Service USPS
Atlanta, GA
11.2020 - 08.2021
- Performs any variety of sales and customer services at a retail window or lobby, which may include selling postal products and services, accepting, and delivering packages and mail.
- Maintained appearance of the store and replenished displays and merchandise racks.
- Conducted product inventories and resolved inventory discrepancies.
- Distributed and scanned incoming and outgoing mail.
COORDINATOR OF STATION OPERATIONS STAFFING
JetBlue Airways Corp.
JFK Airport
07.2016 - 08.2020
- Responsible for ramp control coordination with other airlines and the Federal Aviation Administration tower
- Managed ramp control coordination with airlines and the FAA tower.
- Updated gate assignments and communicated via radio to all departments.
- Monitored Sabre, Movement Control, and Flight Explorer.
- Managed aircraft moves and handled facility maintenance and security communications.
AIRPORT OPERATION CREW
JetBlue Airways Corp.
LGA Airport
02.2015 - 07.2016
- Provided exceptional customer service
- Coordinated various duties with coworkers to ensure proper handling of customers.
- Prepared aircraft cabin for customer boarding and departure.
PAYROLL SPECIALISTS
JetBlue Airways Corp
Long Island City, NY
03.2014 - 02.2015
- Performed daily payroll department operations and managed workflow to ensure timely processing in SAP.
- Executed time and attendance processing and resolved payment-related disputes.
DISPATCH COORDINATOR
Gate Gourmet
LGA Airport, NY
08.2013 - 03.2014
- Coordinated with staff and kitchen personnel to ensure outbound trolleys were on schedule.
- Provided accurate and timely information to transportation supervisors/leads.
Education
Bachelors - Human Resource Management
DeVry University
New York, NY01.2021
ASSOCIATE DEGREE IN COMPUTER BUSINESS SUPPORT SPECIALIST - Business Administration And Management
Plaza College
New York, NY01.2013
01.1996
Skills
- Type 40 wpm
- Procient in PC applications: Microsoft Windows, Word, Excel, PowerPoint, Access, Outlook, Adobe Photoshop, Dreamweaver
- Internet for research
- Excellent communication skills
- Weekly Payroll
- Special Requirements
- Individualized Service Plans
- Oce Support
- Management Support
- Google Docs
- Team Support
- Social Support
- Care Coordination Support
- Microsoft Excel
- Data Communications
- Administration and Operations
- Meeting Coordination and Support
Timeline
TDY(temporary Duties)
Delta Air Lines, Inc
05.2024 - 07.2024
TDY (temporary Duties)
Delta Air Lines, Inc
04.2024 - 05.2024
Front Desk Agent
Westin Hotels and Resorts
01.2024 - 04.2024
SUPPORT COORDINATOR CATERING
Delta Airlines
08.2021 - Current
MAN HANDLER ASSISTANT
United States Postal Service USPS
11.2020 - 08.2021
COORDINATOR OF STATION OPERATIONS STAFFING
JetBlue Airways Corp.
07.2016 - 08.2020
AIRPORT OPERATION CREW
JetBlue Airways Corp.
02.2015 - 07.2016
PAYROLL SPECIALISTS
JetBlue Airways Corp
03.2014 - 02.2015
DISPATCH COORDINATOR
Gate Gourmet
08.2013 - 03.2014
Bachelors - Human Resource Management
DeVry University
ASSOCIATE DEGREE IN COMPUTER BUSINESS SUPPORT SPECIALIST - Business Administration And Management
Plaza College