CINDY ARANA SANTANA
Palmdale,CA
Summary
Results-driven Operations Professional with over 4 years of experience in logistics and customer service. Expertise in optimizing workflows, troubleshooting systems like DYMO, and leading teams to exceed productivity targets. Strong focus on safety compliance and effective problem-solving in customer interactions.
Overview
8
8
years of professional experience
Work History
Fulfillment Associate
Amazon
07.2023 - 11.2025
- Streamlined picking and packing operations, enhancing overall workflow efficiency.
- Ensured order accuracy through rigorous quality control checks before shipment.
- Adapted quickly by cross-training in various roles within the fulfillment center.
- Fulfilled orders accurately and promptly, improving customer satisfaction rates.
- Achieved productivity goals consistently, boosting overall warehouse efficiency.
- Minimized product damage through effective handling, storage, and packaging methods.
Process Guide
Amazon
08.2022 - 07.2023
- Enhanced yard operations by auditing trailer yard and managing trailer check-ins/outs.
- Expanded volume capacity in Los Angeles region through successful HLA8 launch.
- Implemented DYMO programs for accurate destination labeling on customer purchase orders.
- Conducted regular quality checks to ensure product integrity and high standards.
- Fostered positive work atmosphere with enthusiasm and support for team goals.
- Prioritized and expedited high-priority orders to meet urgent customer needs.
Manual Palletize
Amazon
09.2021 - 07.2022
- Achieved top palatalizing rate in department eight out of ten times.
- Facilitated communication as a member of the associate safety committee.
- Led departmental initiatives, promoting collaboration and efficiency among team members.
- Demonstrated self-motivation and strong personal responsibility in all tasks.
- Thrived in fast-paced environments, maintaining high productivity and performance standards.
- Organized and detail-oriented, consistently upholding a strong work ethic.
Delivery Driver, Doorstep Deliveries
Amazon
11.2020 - 07.2021
- Follow routes and time schedule.
- Loaded, unloaded, prepared, inspected and operated a delivery vehicle, then would assist associates as needed.
- Followed safety standards.
Cashier
Wingstop
02.2019 - 07.2020
- Enhanced customer satisfaction by efficiently processing transactions via point-of-sale system.
- Maintained organized workstations, significantly improving overall customer experience.
- Streamlined inventory management by restocking products and monitoring supply levels.
- Trained new cashiers on register operations and effective customer service techniques.
- Resolved customer inquiries promptly, fostering loyalty and positive shopping experiences.
- Ensured cash drawer accuracy through diligent monitoring and daily reconciliations.
Cashier
Little Caesars
11.2017 - 01.2019
- Solved customer complaints and issues, since I was the first point of contact.
- Count money in cash drawers before and after shift to ensure that amounts were correct.
- Handled cash or credit with customers.
Education
High School Diploma -
Littlerock High School
Littlerock06.2016
Skills
- Efficient at acquiring new skills
- Proficient in computer applications
- Flexible problem-solving
- Strong interpersonal collaboration
- Strong organizational skills
- Team leadership
- Effective communication
- Excel proficiency
- Proficient in Microsoft Outlook
- Proficient in Microsoft Word
LANGUAGES
spanish
English
Timeline
Fulfillment Associate
Amazon
07.2023 - 11.2025
Process Guide
Amazon
08.2022 - 07.2023
Manual Palletize
Amazon
09.2021 - 07.2022
Delivery Driver, Doorstep Deliveries
Amazon
11.2020 - 07.2021
Cashier
Wingstop
02.2019 - 07.2020
Cashier
Little Caesars
11.2017 - 01.2019
High School Diploma -
Littlerock High School
HOBBIES
cooking, baking, reading.