Cindy Bedore
Denver,CO
Summary
Highly-motivated Patient Coordinator and Esthetician with a desire to take on a new challenge in the wellness and hospitality industry. With 20+ years of experience providing topnotch service with the highest end of clientele, has developed a strong work ethic, adaptability and exceptional interpersonal skill. Adept at working effectively unsupervised and quickly mastering new skills. Looking for a new role where hard work, longevity, and dedication will be highly valued.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Aesthetic Surgery and Dermatology of Cherry Creek
Denver, CO
09.2023 - Current
- Efficiently checked patients in and out for appointments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database..
- Protected patients by observing HIPAA guidelines.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered incoming calls and emails, responding to inquiries from patients and other medical offices.
Front Office Manager
Kitto Katto Medical Skincare
Denver, CO
10.2019 - 07.2023
- Managed guest check-in and check-out procedures, appointments, and payments.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Managed customer complaints and rectified issues.
- Trained newly hired employees on front desk procedures and business operations.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Cultivated professional relationships with guests, improving customer retention through coordinated services.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Fulfilling online mail and pick up orders.
- Responsible to respond to client emails.
- Maintaining client charts.
- Called in Rx’s to pharmacy
Medical Skincare Receptionist
Synergy Aesthetics And Wellness
Parker, CO
06.2017 - 10.2019
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served clients by greeting, welcoming and directing to appropriate personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Esthetician
Lifetime Fitness
Centennial, CO
04.2014 - 06.2017
- Provided excellent customer service and skincare treatments to clients.
- Recommended home care regimen for desired results.
- Educated clients on skin care procedures and products.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Kept detailed records of client preferences, skin and products to provide seamless service.
Esthetician
Antoine Du Chez
Denver, CO
07.2003 - 06.2014
- Built positive client relationships and guided clients through treatments.
- Provided excellent customer service and skincare treatments to clients.
- Recommended home care regimen for desired results.
- Designed customized facial and body treatments meeting individual client needs.
Education
Certificate - Esthetics
09.2001
Skills
- Scheduling and Coordinating
- Complex Problem Solving
- Time management
- Training and Development
- Multitasking
- Client education
- Independent thinker
- Multiple scheduling systems
- Patient Relations and communication
- HIPAA Compliance (CERTIFIED)
- POS, Word and Excel
Timeline
Medical Receptionist - Aesthetic Surgery and Dermatology of Cherry Creek
09.2023 - Current
Front Office Manager - Kitto Katto Medical Skincare
10.2019 - 07.2023
Medical Skincare Receptionist - Synergy Aesthetics And Wellness
06.2017 - 10.2019
Esthetician - Lifetime Fitness
04.2014 - 06.2017
Esthetician - Antoine Du Chez
07.2003 - 06.2014
Xenon International Academy III, Inc. - Certificate, Esthetics
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