DWANE' MARIE EDMONDS
New Orleans,La
Summary
Training professional with proven background in developing and executing comprehensive training initiatives. Known for fostering collaborative team environments and driving results through innovative training strategies. Reliable and adaptable, skilled in curriculum development and team leadership.
Overview
28
28
years of professional experience
Work History
Area Trainer/Custom Design Assistant/Supervisor
NOLA Couture
02.2024 - Current
- Executed effective sales strategies to maximize product visibility and consumer engagement.
- Partnered with companies to create custom branded items for their organization.
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Trained and mentored new staff on merchandising standards and customer service excellence.
Store Manager/ District Trainer
Everything But Water
10.2017 - 02.2023
- Flagship store manager, ranked in top 5 in the company out of 90 stores.
- Conducted regular performance evaluations of staff members, providing constructive feedback and coaching for continuous improvement.
- Maintain brand standards, organizational and visual presentations per company guidelines.
- Demonstrated a clear understanding of sales goals to increase overall sales.
- Increase Google Review score from a 3.5 to a 4.6.
- Maintained staffing levels to ensure excellent customer service.
- Led training initiatives for district store managers to enhance operational efficiency and customer experience.
- Mentored new store managers, focusing on leadership development and team performance improvement.
Store Manager / Regional Training Manager
bebe stores inc
03.2004 - 06.2017
- Highly skilled flagship manager that successfully led a top door ranked #10 in the company of over 175 stores.
- Store generated annual sales of over 4 million dollars.
- Increased sales volume by 1.1 million in 2004 and increasing sales by double digits for 3 consecutive years.
- Hired trained and developed a staff of over 25, including 3 Co managers and 2 key holders.
- Chosen to be a regional trainer by hr for the company in 2007. Trained and developed over 90% of the incoming store managers in the district and Southeast region.
- Role model for visual presentation in the district and the region (received visual excellence award in 2004 & 2011).
- Recognized in the district and region for consistently exceeding goals in key metrics, profit, sales, customer service and operational measures.
- Led the district in exemplary client service surveys, with a score of 4.9 out of 5.0
- Trained and mentored staff, fostering a high-performing team environment.
Store Manager/ District Training Manager
Destination Maternity
03.2001 - 03.2004
- Top volume store generating over 3 million dollars annually.
- Demonstrated a high level of customer service to establish meaningful relationships with my clients that resulted in increased sales during my tenure.
- District trainer hired trained and developed personnel for the district in Sales, Marketing, HR and People Development.
- Fostered a positive work environment by addressing employee concerns and recognizing achievements.
- Developed and implemented training programs for new employees, enhancing team efficiency.
- Scheduled and led monthly store meetings for all employees.
Store Manager
T.J. Maxx
10.1997 - 03.2001
- Highly skilled flagship store manager in a big box environment.
- Annual sales over 6 million dollars.
- I increased profits through effective training and troubleshooting profit loss areas.
- Provided individual development for my assistant managers to ensure their ability to get promoted. Decreased shrink by 37%3.5% to a 2.2% in 2000.
- Mentored staff, fostering a culture of teamwork and professional development.
- Directed daily operations, ensuring efficient store performance and customer satisfaction.
Education
Business Administration - Management
Southern University of New Orleans
New Orleans01.1987
Skills
- Proficient in computer applications
- Sales training
- Customer service development
Additional Information
- Chosen and promoted by hr to be the Regional Trainer for Motherhood Maternity, Bebe Stores and Everything But Water.
- Harassment and Discrimination Avoidance Training Certificate.
- Trained in 360-Degree Evaluations, Dominance, Influence, Steadiness, and Conscientiousness.
Timeline
Area Trainer/Custom Design Assistant/Supervisor
NOLA Couture
02.2024 - Current
Store Manager/ District Trainer
Everything But Water
10.2017 - 02.2023
Store Manager / Regional Training Manager
bebe stores inc
03.2004 - 06.2017
Store Manager/ District Training Manager
Destination Maternity
03.2001 - 03.2004
Store Manager
T.J. Maxx
10.1997 - 03.2001
Business Administration - Management
Southern University of New Orleans