Mark Brown
Insurance Agent
Raleigh,North Carolina
Summary
Motivated individual with strong work ethic and proven ability to perform well in high-stress situations. Experience in various leadership roles where effective organizational and multitasking skills were required. Retired with 30 years in Law Enforcement and served in the United States Marine Corps. Seeking a position where I can utilize my skills and strengths while expanding my knowledge base.
Overview
31
31
years of professional experience
Work History
Insurance Agent
Globe Life Liberty National Division
Raleigh, NC
10.2023 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sales Associate
Long Beverage
04.2022 - 12.2023
- Organized merchandise to maintain visual appeal, engage customers, and promote merchandise.
- Rotated merchandise and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs to drive effective sales techniques.
- Set and achieved established sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Postal Clerk
United States Postal Service
12.2022 - 10.2023
- Sorted mail according to specified criteria.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Skilled at working independently and collaboratively in a team environment.
Police Sergeant/Corporal/Police Officer
Police Department
05.2003 - 03.2022
- Retired Sergeant - Durham Police Department:
- Duties included completing watch reports, monthly reports, inspection logs, monitoring squad activities, ensuring compliance of employees’ performance aligned with policies. answering complaints involving officers, substituting afield training officer, accounting for Officers’ timesheets, and planning various community events.
- Served as field training officer to new recruits as well as established officers
- Modeled effective procedures to ensure increased public trust.
- Conducted patrols in designated areas to identify needs and concerns of citizens and community, and businesses.
- Researched and maintained awareness of security trends and technology to implement solution based practices and strategies.
- Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
- Conducted shift briefings to inform officers of properties to check and individuals of note in local areas.
Correction Officer
North Carolina Department Of Corrections
05.1997 - 05.2003
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
Marine - Corporal (Military Police)
United States Marine
11.1992 - 03.1997
- Commanded troops in and out of the field.
- Diffused hostile situations with superior negotiation techniques.
- Trained and prepared subordinates and supported units
- Served as a first responder on crime scenes to gather preliminary investigation information
- Monitored and investigated suspicious individuals and and unusual activity.
- Compiled detailed activity reports.
- Inspected and assessed weapons and vehicles.
- Managed employee scheduling and evaluations and handled general budget development.
- Developed, implemented and controlled emergency response training, drills and overall plans.
Education
Bachelor of Arts - Psychology
North Carolina Central University
Durham, NC12.2003
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC12.2003
Certification
- NC License - Health
- NC License- Life
- NC License- Accident
- NC License- Property
- NC License- Casualty
Timeline
Insurance Agent
Globe Life Liberty National Division
10.2023 - Current
Postal Clerk
United States Postal Service
12.2022 - 10.2023
Sales Associate
Long Beverage
04.2022 - 12.2023
Police Sergeant/Corporal/Police Officer
Police Department
05.2003 - 03.2022
Correction Officer
North Carolina Department Of Corrections
05.1997 - 05.2003
Marine - Corporal (Military Police)
United States Marine
11.1992 - 03.1997
Bachelor of Arts - Psychology
North Carolina Central University
Bachelor of Science - Criminal Justice
North Carolina Central University
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