Deborah miranda
Edinburg
Summary
Dynamic insurance agent with proven expertise at Lincoln Heritage Life Insurance, excelling in customer service and conflict resolution. Developed tailored insurance plans, ensuring compliance and high client satisfaction. Recognized for efficient payment processing and maintaining organized operations, consistently enhancing client experiences and fostering lasting relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Insurance Agent
lincoln heritage life insurance
Mcallen
02.2025 - 06.2025
- Scheduled meetings with prospective clients to discuss available products and services.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Processed payments received from clients promptly according to established procedures.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Meal Prep/ Cashier
Clean Eatz
Greensboro
02.2024 - 07.2024
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Cashier
China's best
Greensboro
02.2023 - 06.2023
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
Cashier Team Lead
Mimi Kitchen
Greensboro
01.2023 - 06.2023
- Processed refunds and exchanges according to company policy.
- Assisted cashiers with resolving customer complaints and inquiries.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
Skills
- Customer service
- Pet sitting
- Pet feeding and medication administration
- Organizational skills
- Payment processing
- Conflict resolution
Accomplishments
- CNA certification
Languages
English
Professional
Spanish
Professional
Certification
- Insurance license
- Cna certification
Timeline
Insurance Agent
lincoln heritage life insurance
02.2025 - 06.2025
Meal Prep/ Cashier
Clean Eatz
02.2024 - 07.2024
Cashier
China's best
02.2023 - 06.2023
Cashier Team Lead
Mimi Kitchen
01.2023 - 06.2023
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