Cindy Bruce
Medford,MA
Summary
Program Coordinator with extensive experience at Tufts Medical Center, focusing on appointment scheduling, patient registration, and insurance verification. Demonstrated ability to enhance operational efficiency through effective clinical coordination and superior customer service. Proficient in multitasking within fast-paced environments to ensure streamlined patient experiences and optimized workflows. Experienced in designing curricula and educational programs that support employee and student development, collaborating with clinical and academic staff to deliver comprehensive education.
Overview
26
26
years of professional experience
Work History
Program Coordinator, Residency/Fellowship Edu
Pediatrics Tufts Medicine
Boston, Massachusetts
06.2024 - Current
- Dual Role: In addition to managing the Fellowship Program, I concurrently serve as the NICU Program Administrative Coordinator, maintaining responsibilities from the previous position.
- Managed daily operations of Fellowship Program, ensuring ACGME and institutional policy compliance.
- Oversaw accurate documentation for accreditation, evaluations, and reporting requirements.
- Coordinated biannual Clinical Competency Committee meetings, monitoring milestone progress via ACGME portals.
- Facilitated residency and fellowship recruitment through ERAS and NRMP, coordinating interview logistics.
- Organized evaluations, faculty feedback, and milestone achievements using New Innovations software.
- Maintained program evaluation system within New Innovations, creating evaluation forms and tracking duty hours.
- Processed one-time payments and time-off requests for fellows in a timely manner.
- Planned special events, including intern orientation and graduation ceremonies, to enhance program visibility.
Physician Access Specialist
Tufts Medical Center
01.2017 - 01.2024
- The main priority is to book urgent care appointments within 2 weeks.
- Responsible for maintaining accurate demographic information for all patients
- Liaison between Tufts physicians and outside Primary Care Offices to ensure patients are prioritized based on the severity of their condition.
- Book specialty appointments within the hospital and 4 satellite clinics.
- Upload medical records and register new patients in our EPIC system.
- Proficient in insurance databases.
- Assist other departments with clinical coverage
- Assisting with the complex care team
Administrative Coordinator II
Tufts Medical Center
Boston, MA
01.2022 - 06.2023
- Coordinated patient appointments for follow-up clinic, optimizing scheduling and efficiency.
- Managed monthly on-call calendar to ensure adequate staffing during critical periods.
- Answered newborn medicine calls, providing essential NICU support to healthcare teams.
- Handled front desk operations, overseeing check-in and check-out processes for patients.
- Registered patients and conducted insurance verifications to streamline administrative tasks.
- Organized electronic filing system for sensitive documents, ensuring quick access and retrieval.
- Maintained office communications to facilitate prompt responses to inquiries and requests.
- Enhanced workflow by overseeing scheduling for medical staff and patient appointments.
Practice Coordinator
Tufts Medical Center
01.2015 - 01.2017
- Administrative Coordinator 3/2017-current (Promotion)
- Lead trainer for new hires within the Spine Program
- Schedule New & Established patient appointments
- Coordinate complex surgery bookings as well as tests and radiological exams
- Provide independent coverage for front desk responsibilities during busy outpatient clinic- both check-in and check-out
- Triage new patient appointments from the spine program through email
- Coordinates administrative meetings for the physician
- Trained in workflows for multiple Programs within Neurosurgery to provide effective coverage
Patient Service Coordinator
Tufts Medical Center
01.2008 - 01.2011
- Coordinated New Patient appointments with multiple specialists (Physician, Social Worker, Neuropsychologist, Speech Therapist, Occupational Therapist, etc.).
- Ensured information from family, school and Primary Care was complete and accurate. Involved frequent contact with family and other parties.
- Oversaw system to actively track cancellations and waitlist; maintained spreadsheet and proactively called patients to quickly fill appointment slots due to cancellations.
- Performed all front desk functions: check-in, copayment collection, scheduling appointments and other follow-up testing.
- Spent 1 day per week in the Pediatric Call Center, answering calls, scheduling appointments, and triaging requests for 15 pediatric clinics.
- Consistently ensured the needs of patients were met.
Customer Service
Circuit City
01.2000 - 01.2009
- Processed transactions efficiently, contributing to effective service performance.
- Handled customer inquiries, improving response times and client relations.
- Supported coverage management during busy hours to optimize team efficiency.
- Conducted management closeout processes to finalize operations seamlessly.
Education
Undergraduate program -
University of Massachusetts Boston
Skills
- Program management and ACGME compliance
- Patient care coordination
- Healthcare administration and data management
- Problem-solving and event planning
- Computer proficiency
- Team building and collaboration
- Effective communication
- Evaluation tracking and recruitment management
- New Innovations software expertise
- ERAS recruitment and milestone tracking
- Insurance verification and patient liaison
- Attention to detail in documentation
- Multitasking and budget management
Timeline
Program Coordinator, Residency/Fellowship Edu
Pediatrics Tufts Medicine
06.2024 - Current
Administrative Coordinator II
Tufts Medical Center
01.2022 - 06.2023
Physician Access Specialist
Tufts Medical Center
01.2017 - 01.2024
Practice Coordinator
Tufts Medical Center
01.2015 - 01.2017
Patient Service Coordinator
Tufts Medical Center
01.2008 - 01.2011
Customer Service
Circuit City
01.2000 - 01.2009
Undergraduate program -
University of Massachusetts Boston