CINDY CAMPOS SAUCEDO
Edinburg,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Divisional Director
Behavioral Health Solutions of South Texas
Pharr, TX
07.2023 - Current
- Assist in keeping all quality assurance efforts, documentation and related discussions confidential at all times
- Conducts quality assurance reviews for all programs, guides and monitors the completion of quality assurance efforts completed by Program Directors
- In collaboration with program team members and the Divisional Directors, utilizes quality assurance tools to assess programs documentation strengths, improvements, weaknesses, and documents other considerations with training and/or resource-related gaps
- Utilize data collection software to update satisfaction surveys, monitor use and generate reports
- Directs administrative functions in the planning and implementation of treatment program activities, policies and system procedures.
Licensed Chemical Dependency Counselor
Behavioral Health Solutions of South Texas
Pharr, TX
10.2020 - Current
- Conduct weekly assessments for youth ages 13-17 and Adults 18 and over referred for SU services
- Coordinate appropriate external referrals to facilitate access to additional services needed
- Experience in completing individualized treatment plans in collaboration with clients
- Conducts weekly individual counseling sessions to address substance use issues
- Documents progress notes for caseload on a timely manner
- Prepares progress reports of client treatments for legal system & social services
- Develops discharge plans, including referrals to additional resources to ensure continued success post-treatment.
QA Specialist
Behavioral Health Solutions of South Texas
Pharr, TX
09.2020 - 07.2023
- Assisted in assessing assurance tools to strengthen documentation efforts, identify improvements and weaknesses for 14 programs as well as other considerations associated with training and/or resource related gaps
- Assisted in reviewing networking logs, back up documentation for monthly reports, participant/client files, meeting notes, and other supportive documents in accordance with quality assurance tools
- Assisted in conducting observations aligned with quality assurance tools to capture fidelity of evidence-based practices, strengths, areas for improvement, and trainings/resource needs
- Worked closely with Clinical Intervention Divisional Director to complete monthly quality assurance reports for each program to ensure appropriate utilization of program forms, abidance of program specific policies and procedures, and accurate reporting of program efforts.
Peer Recovery Leader
Behavioral Health Solutions of South Texas
Pharr, TX
01.2017 - 08.2019
- Conducted individual sessions with participants rendering recovery support services
- Assisted in conducting support groups for adolescents who are in or trying to seek recovery from substance use disorder ages 13-21
- Experience conducting individual sessions with participants rendering recovery support services
- Experience planning and conducting weekly/monthly social events and activities such as alcohol and drug free dances, organized sports, community projects, outdoor activities, yearly spring break week retreat, fundraiser events.
Records Technician
The University of Texas Rio Grande Valley
Edinburg, TX
06.2016 - 12.2016
- Reviewed records & retention schedules and governmental record keeping requirements to determine timetables for transferring active records to inactive or archival storage, for destroying obsolete or unnecessary records
- Experience inputting data into appropriate online system to maintain records
- Experience assisting with student registration, financial aid events for undergraduate, transfer & international students
- Assisted with document imaging and indexes scanned records in accordance with federal, state and university control standards and procedures
- Prepared reports to document system effectiveness and identify areas for improvement
- Maintained records management database for ensuring appropriate identification of records
- Evaluated and recommended improvements and other records management problems.
Office Aid
The University of Texas Rio Grande Valley
Edinburg, TX
02.2014 - 06.2016
- Experience aiding with high school registration events
- Experience providing a positive, friendly, knowledgeable impression of College Culture; assisted students with information for successful college entrance
- Experience assisting with evaluating transcripts of courses with school entrance or degree requirements
- Assisted in the processing of high school transcripts and entrance exam scores, vaccination records, test scores and confidential information/records & inputted results into student’s account using approved software
- Experience providing support during new student orientation events providing support to University staff and students.
Education
Master of Science in Clinical Rehabilitation Counseling -
The University of Texas Rio Grande Valley
01.2019
Bachelor of Science in Rehabilitation Services- Concentration in addictions -
The University of Texas Rio Grande Valley
01.2016
Skills
- Staff Training and Development
- Administrative Management
- Program Administration
- Customer Service Management
- Counseling
- Student Records Management
- Proficient in Microsoft Office Software, Outlook, Zoom, Adobe Connect
- Staff Training and Development
- Administrative Management
- Program Administration
Certification
- Licensed Chemical Dependency Counselor (LCDC), February 2020
- First Aid Certification (CPR)
- Crisis Prevention Institute Certification (CPI)
Accomplishments
- Student Community Service Award, December 2019
- Lotus Award, December 2019
- TAAP Conference Co- Presenter on Culturally Appropriate Harm Reduction Strategies for clients with Substance Use Disorder of Mexican/Mexican American Origin, August 2016
Languages
- English
- Spanish
Timeline
Quality Assurance Divisional Director
Behavioral Health Solutions of South Texas
07.2023 - Current
Licensed Chemical Dependency Counselor
Behavioral Health Solutions of South Texas
10.2020 - Current
QA Specialist
Behavioral Health Solutions of South Texas
09.2020 - 07.2023
Peer Recovery Leader
Behavioral Health Solutions of South Texas
01.2017 - 08.2019
Records Technician
The University of Texas Rio Grande Valley
06.2016 - 12.2016
Office Aid
The University of Texas Rio Grande Valley
02.2014 - 06.2016
Master of Science in Clinical Rehabilitation Counseling -
The University of Texas Rio Grande Valley
Bachelor of Science in Rehabilitation Services- Concentration in addictions -
The University of Texas Rio Grande Valley
- Licensed Chemical Dependency Counselor (LCDC), February 2020
- First Aid Certification (CPR)
- Crisis Prevention Institute Certification (CPI)
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