Cindy Caprice
Fort Lauderdale ,FL
Summary
As a Customer Service Representative, I am enthusiastic and ambitious with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.
Overview
8
8
years of professional experience
Work History
Frond
Spine and Orthopedic Center SOC
2023.08 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for patients.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Customer Service Representative
Aordable Health Care
2020.06 - 2021.01
- Interview prospective clients to obtain data about their financial resources and needs, discuss any existing coverage
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Select company that offers type of coverage requested by client to underwrite policy.
Belldesk Coordinator
InterContinental Hotel
2018.06 - 2020.02
- Lead team of 20 bellman, as bell desk coordinator engaged in delivering assistance to customer service department on daily basis
- Supported the bellman in operational improvements and resolution of guest problems to deliver top-notch customer service
- Created communication strategies to meet client objectives.
Cashier Team Lead
Barry University
2016.08 - 2018.05
- Counted product stock to maintain inventory records
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Assisted customers to find appropriate products, answered products question and provided product solutions
- Trained new team members in cash register operation, stock procedures and customer service
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Education
High School Diploma -
North Miami Senior High
North Miami, FL06.2016
Skills
- Aetna, Health Sherpa, Mutual of Omaha and United Health Care
- Bilingual (English, Creole)
- Effective communication skills
- Experienced with Microsoft programs
- Ability to work under pressure
- Work as a team player
Timeline
Frond
Spine and Orthopedic Center SOC
2023.08 - Current
Customer Service Representative
Aordable Health Care
2020.06 - 2021.01
Belldesk Coordinator
InterContinental Hotel
2018.06 - 2020.02
Cashier Team Lead
Barry University
2016.08 - 2018.05
High School Diploma -
North Miami Senior High
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