Cindy Castillo

• Lead front office operations to ensure smooth workflow and compliance with clinic policies

• Supervise and mentor Patient Service Specialists to maintain a high standard of customer service.

• Implement process improvements to enhance efficiency in patient registration and insurance verification.

• Collaborate with clinical staff to address patient needs and optimize appointment schedules.

• Handle escalated patient concerns and resolve issues promptly to improve satisfaction.

• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
• Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
• Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
• EMR management, chart auditing, insurance verification,payment processing,appointment scheduling skills.

• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
• Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
• Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.

• Work along side ER nurses and assist with patient care and bed side manners
• Roles include: EKG testing, phlebotomy, urine catheters, splinting and all CNA skills

• Work along side ER nurses and assist with patient care and bed side manners
• Roles include: EKG testing, phlebotomy, urine catheters, splinting and all CNA skills

• Carefully & efficiently transfer patients within all the hospital from hospital beds to stretcher and take them to their designated testing unit (Ex
• X-ray, Ct, Echo..etc)
• Transport patients from ER to assigned admitting floor