Evelyn Ascencio
Madera,CA
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
12
12
years of professional experience
Work History
Front Office Supervisor
Golden State Dermatology
10.2020 - Current
- Warmly welcomed patients, Coordinated check-in, collected insurance
- Managed 4 phones lines and facilitated over 20+ calls/day with patients and staff
- Maintained an organized, clean work space and waiting area
- Provide excellent customer service with a helpful attitude
- Provide administrative and clerical support via EMR systems
- Coordinated pick up and delivery of mail services, unpacked inventory and stocked supplies
- Managed the day-to-day front desk operations for a busy clinic.
Department Coordinator
Marshalls
04.2012 - 10.2018
- Maintained a clean, organized inventory and curated displays of rotating seasonal products
- Anticipated customer needs and provided them with high quality service while upholding standards and values to ensure customer satisfaction
- Handled POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
General Studies Associate's Degree -
Reedley College
Medical Assistant Certified -
San Joaquin Valley College
10.2018
Skills
- Bilingual
- Detail-oriented
- Organized
- Flexible
- Team player
- Scheduling and calendar management
- Issue handling
- Conflict Mediation
- Complaint Handling
Timeline
Front Office Supervisor
Golden State Dermatology
10.2020 - Current
Department Coordinator
Marshalls
04.2012 - 10.2018
General Studies Associate's Degree -
Reedley College
Medical Assistant Certified -
San Joaquin Valley College
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