Cindy Castillo
Largo
Summary
Healthcare leader with 3+ years of experience in emergency and urgent care operations. Proven record of managing front office workflows, leading staff, and enhancing patient satisfaction. Strong operational, analytical, and leadership skills with a balance of clinical and administrative expertise.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
Guidewell Emergency Doctors
03.2024 - Current
- Lead front office operations to ensure smooth workflow and compliance with clinic policies
- Supervise and mentor Patient Service Specialists to maintain a high standard of customer service.
- Implement process improvements to enhance efficiency in patient registration and insurance verification.
- Handle escalated patient concerns and resolve issues promptly to improve satisfaction.
- Supervise and mentor Patient Service Specialists to achieve SMART goals in patient satisfaction, compliance, and registration accuracy.
Patient Service Specialist
Guidewell Emergency Doctors
01.2023 - 03.2024
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- EMR management, chart auditing, insurance verification, payment processing, appointment scheduling skills.
- Accurately processed payments, insurance updates, and appointment scheduling.
Patient Care Coordinator
Guidewell Emergency Doctors
09.2022 - 12.2022
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Ensured compliance and accuracy in patient care and record management
ER PCT
St. Anthony's Hospital
07.2022 - 11.2022
- Work alongside ER nurses and assist with patient care and bed side manners
- Roles include EKG testing, phlebotomy, urine catheters, splinting and all CNA skills
- Collaborated with ER staff to deliver patient care and ensure safety in a fast-paced environment.
ER PCT
Morton Plant Hospital
03.2021 - 07.2022
- Work alongside ER nurses and assist with patient care and bed side manners
- Roles include EKG testing, phlebotomy, urine catheters, splinting and all CNA skills
- Collaborated with ER staff to deliver patient care and ensure safety in a fast-paced environment.
Patient Transporter
Morton Plant Hospital
03.2019 - 03.2021
- Carefully & efficiently transfer patients within all the hospital from hospital beds to stretcher and take them to their designated testing unit (Ex. Imaging departments)
- Transport patients from ER to assigned admitting floor
Education
Bachelors - Health Administration Services
St. Petersburg College
Clearwater, FL12.2024
Associate of Arts - undefined
St Petersburg College
01.2022
CNA License -
Ultimate Medical Academy
Clearwater, FL01.2020
High School - undefined
Iva Christian School
Clearwater, FL01.2019
Master of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT10-2026
Skills
- Bilingual
- EMR Systems & Data Tracking
- Clinical & patient experience
- Leadership & Team Development
- File organization & maintenance
- Meeting coordination and scheduling
- Medical terminology
- ER experience
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Accomplishments
• Completed Capstone Project on Patient Registration Workflow at GuideWell Emergency Doctors, improving accuracy and patient experience.
• Recognized for leadership, teamwork, and process improvement within front office operations.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office Supervisor
Guidewell Emergency Doctors
03.2024 - Current
Patient Service Specialist
Guidewell Emergency Doctors
01.2023 - 03.2024
Patient Care Coordinator
Guidewell Emergency Doctors
09.2022 - 12.2022
ER PCT
St. Anthony's Hospital
07.2022 - 11.2022
ER PCT
Morton Plant Hospital
03.2021 - 07.2022
Patient Transporter
Morton Plant Hospital
03.2019 - 03.2021
Associate of Arts - undefined
St Petersburg College
High School - undefined
Iva Christian School
Bachelors - Health Administration Services
St. Petersburg College
CNA License -
Ultimate Medical Academy
Master of Science - Healthcare Administration
Western Governors University