Cindy Clavel
Rialto,CA
Summary
Experienced and dependable security with a strong background in supervision, mobile patrol, dispatch, and access control. Over the years, I have managed visitors and employees check ins, issued security badges, visitor and employees badges. Skilled in software's like excel, slack, outlook, chime, quip, lenel, righcrowrd, prism, samsara, tracktik and etc,I bring a strong commitment to safety, customer service and the ability to lead and support a team in high pressure environments.
Overview
7
7
years of professional experience
Work History
Security Officer
Security Industry Specialists
08.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Maintained awareness of high-traffic areas to deter theft and ensure customer safety
- Assisted in enforcing store policies and safety protocols for both staff and customers
- Reported suspicious behavior and potential security risks promptly to management
Dispatcher
Southwest Patrol
10.2025 - 03.2026
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Managed scheduling and personnel updates in TrackTik, including adding/removing guards, adjusting assignments, and handling suspensions.
- Communicated with security guards to resolve scheduling issues and system errors, ensuring accurate shift coverage.
- Coordinated alarm response operations by handling incoming calls from monitoring companies (ADT, Everon, Netwatch, etc) and dispatching the appropriate patrol officers.
- Collected and documented critical incident details, including ticket numbers, account information, alarm times, time of call, and locations, ensuring accurate and timely reporting.
- Handled high call volume, managing 50+ alarm calls per shift while accurately documenting details and dispatching patrol officers in a timely manner.
- Dispatched patrol officers based on location and urgency, providing detailed instructions for alarm responses and incidents.
- Monitored guard punctuality and attendance; issued tardiness notifications and write-ups in accordance with company policy.
- Escalated operational issues to management and patrol supervisors, maintaining clear communication during incidents or staffing shortages.
- Managed shift coverage, including filling vacancies due to no-call/no-show situations.
- Assisted in enforcing company policies by monitoring guard performance, including preventing on-duty sleeping.
- Coordinated with patrol supervisors to support guards in the field, including providing unit charging locations and assignment details.
- Prepared and processed client contracts, ensuring accurate collection of account and billing information
- Communicated with payroll regarding client billing setup and guard-related pay matters
- Utilized systems such as Samsara and TrackTik to track operations, guard activity, and incident reporting
- Responded to workplace incidents and injuries by gathering detailed reports, distributing required forms, and coordinating safe transport to designated healthcare providers.
- Ensured smooth transition between night and day patrol officers to maintain continuous coverage.
- Provided support to guards by answering questions regarding post requirements, duties, and procedures.
Security
Intercon Security
04.2020 - 01.2026
- Conducted site inspections to ensure facilities were secure and guards were performing duties in accordance with company standards.
- Performed routine patrols around site along with d- tags
- Writing a detailed DAR
- Experienced in Quip, Outlook, Prism, Slack, Chime, Lenel, Rightcrowd, and CCTV
- Conducted vehicle patrol inspections across multiple sites, optimizing route planning to improve efficiency and complete multiple rounds within shift time.
- Training new employees
- Prepared and sent detailed email reports to management and clients, including site updates and photo documentation.
- Addressed unauthorized individuals on private property, including homeless encampments, by communicating policies and requesting compliance
- Escalated situations when necessary by contacting law enforcement and documenting incident report number and names for record.
- Ensured guards maintained proper uniform standards and complied with company appearance policies.
- Communicated with clients to gather feedback, address concerns, and identify any new service needs or site requirements.
Security Rover
Marksman
07.2022 - 11.2022
- Acted as point of contact for break coordination, ensuring uninterrupted coverage across posts
- Monitored access points and checked ID's to ensure only authorized people enetered the building. Enforced badge swiping and no tailgaiting
- Observed and acknowledged unusual behavior, taking appropriate action or reporting incidents as needed
- Making badges for new employees
- Created and submitted SIM tickets to report incidents
Security Truck Gate
Allied Universal Security
09.2021 - 03.2022
- Accurately recorded company name, employee ID, trailer/container number, chasis number, seal number, date/time for all vehicles then logged it to the computer system for record keeping
- Direct visitors and truck drivers to various parts of grounds or buildings
- Monitoring CCTV
- Managed the arrival and processing of 200+ trucks, efficiently recording accurate information during peak times to prevent street congestion and ensure smooth operations for all companies.
- Inspected containers, trailers, and box trucks to verify seal numbers matched shipping documentation
Security
Gardaworld
05.2020 - 12.2020
- Screened individuals using handheld metal detectors and temperature screening equipment.
- Maintained detailed shift logs and incidents reports
- Communicated effectively with team members using two way radio
- Enforced access control policies and removed unauthorized individuals to maintain a secure environment
Security/Site Supervisor
G4S
07.2019 - 12.2019
- Supervised security personnel, ensuring adherence to protocols and procedures.
- Conducted regular site inspections to identify vulnerabilities and enhance safety measures.
- Developed training programs for staff on emergency response and conflict resolution.
- Coordinated communication between team members, law enforcement, and emergency services.
- Adapted quickly to client updates and procedural changes. Provided breaks and lunches to coworker assigned.
Security/Dispatcher
AIS
03.2019 - 07.2019
- Coordinated scheduled maintenance checks for security equipment, ensuring optimal functionality during critical moments.
- Contributed to the development of new standard operating procedures, increasing efficiency and reducing potential errors in dispatch processes.
- Utilized mapping tools and GPS technology to enhance officer response times by ensuring accurate location information during dispatches.
- Conducted regular audits of dispatcher call logs to identify areas for improvement in response times and accuracy of information relayed to officers.
- Studied building floor plans to give directions and provide accurate information.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
Education
High School Diploma -
COHS
Los Angeles, CASkills
- Data entry
- Database maintenance
- Dispatch software
- Schedule management
- Attention to detail
Timeline
Dispatcher
Southwest Patrol
10.2025 - 03.2026
Security Officer
Security Industry Specialists
08.2025 - Current
Security Rover
Marksman
07.2022 - 11.2022
Security Truck Gate
Allied Universal Security
09.2021 - 03.2022
Security
Gardaworld
05.2020 - 12.2020
Security
Intercon Security
04.2020 - 01.2026
Security/Site Supervisor
G4S
07.2019 - 12.2019
Security/Dispatcher
AIS
03.2019 - 07.2019
High School Diploma -
COHS