Cindy Cubillo De Umphrey
Hollywood,FL
Summary
Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.
Overview
7
7
years of professional experience
Work History
Pizza Delivery Driver
Papa John’s
West Palm Beach, FL
11.2023 - 01.2024
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Certified Nursing Assistant
The Key Inc
Palm Beach Gardens, FL
03.2021 - 10.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
Uber Driver
Uber
San Francisco, CA
11.2016 - 10.2022
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Education
Some College - English
Palm Beach State College
Lake Worth, FLPhlebotomist - Phlebotomy
A Winner Training Center
West Palm Beach, FL09.2004
Certified Nursing Assistant - Nursing
A Winner Training Center
West Palm Beach, FL08.2003
Skills
- Customer Service
- Money Handling
- Memory Skills
- Efficient Delivery
- Local routes understanding
- Safe Driving
- Payment Collection
- GPS Navigation
- Route Navigation
- Quick Learner
- Problem-Solving
- Safety awareness
- Delivery Coordination
- Hardworking and Responsible
- Dedicated Team Player
- Heavy Lifting
- Valid Driver's License
- Flexible Schedule
- GPS mapping
- State Driver's License
Timeline
Pizza Delivery Driver
Papa John’s
11.2023 - 01.2024
Certified Nursing Assistant
The Key Inc
03.2021 - 10.2022
Uber Driver
Uber
11.2016 - 10.2022
Some College - English
Palm Beach State College
Phlebotomist - Phlebotomy
A Winner Training Center
Certified Nursing Assistant - Nursing
A Winner Training Center