Cindy Daniel

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
• Answered multi-line phone system, greater than 30 calls being answered daily delivering messages to staff and greeting visitors.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Managed daily administrative tasks to ensure smooth operations within the medical office environment.
• Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
• Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Answered multi-line phone system, routing 50-60 call delivering messages to staff and greeting visitors.

• Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
• Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
• Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
• Coordinated staff development opportunities that fostered a culture of continuous learning and professional growth within the team.
• Planned and supported staff office meetings by preparing agendas and setting up audio-visual equipment.
• Ensured compliance with HIPAA regulations by diligently maintaining patient confidentiality and securely handling sensitive information.
• Collaborated with management in creating policies and procedures, fostering a safe and efficient work environment for both patients and staff members.
• Edited documents to keep company materials free of grammar errors.
• Coordinated travel arrangements for staff members.
• Assisted with onboarding of new employees.
• Coordinated and scheduled meetings and appointments.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Organized company meetings and scheduling for eight employee team.
• Answered and managed over 30 incoming and outgoing calls while recording accurate messages for distribution to office staff.

I was caring for my mother-in - law who was in last stage of Alzheimer's

• Supported them with mental support and physical activities to accomplish quality of life and sustain needs.
• Prepared nutritious meals according to dietary restrictions, supporting their overall health through balanced nutrition.
• Collaborated with healthcare team members to develop personalized care plans for their resulting in tailored support for their wellbeing.
• Supported daily hygiene needs by assisting with bathing, dressing, dental care and personal grooming.

• Identified areas of improvement in operational workflows to better align resources with organizational goals.
• Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
• Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
• Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
• Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
• Oversaw daily operations within the division, identifying potential bottlenecks and addressing them in a timely manner for optimal efficiency.
• Implemented cost-saving measures through process optimization, reducing overall operational expenses.
• Enhanced team performance by providing regular coaching and mentoring sessions, leading to increased employee engagement and satisfaction.
• Collaborated with Human Resources to recruit top talent for key positions within the organization, strengthening overall capabilities.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Trained and guided team members to maintain high productivity and performance metrics.
• Had three offices in three different cities and oversaw 14 Physicians and 25 Staff Members.