Tina Wagner
Middlebury,IN
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Everside Health
09.2023 - Current
- Greeted all patients and directed to exam rooms, fielded questions, and prepared for physician examinations.
- Answered all incoming phone calls, relaying messages to providers and returning calls to patients.
- Provided compassionate care for patients, addressing their concerns, ensuring a positive experience and confidentiality.
- Collected and documented patient medical information such as blood pressure, weight and documented vital signs.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Lead Certified Medical Assistant
Goshen Health System
05.2015 - 03.2023
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
- Demonstrated adaptability in the face of unexpected challenges or changes within the clinic, maintaining a high standard of performance throughout.
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
- Consistently met compliance requirements through diligent documentation of all relevant information related to patients' conditions or treatment plans. I was responsible for the state provided vaccines documentation, inventory, and ordering.
- Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
- Enhanced team performance by training new medical assistants, sharing expertise in clinical procedures and best practices.
- Prepared lab specimens for diagnostic evaluation.
911 Communications
City Of Elkhart
03.2023 - 09.2023
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Registration Secretary Emergency Department
Elkhart General Hospital
Elkhart, IN
06.2009 - 05.2015
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science - Nursing
Bethel College
Mishawaka, INAssociate of Science - Medical Assisting
Harrison College
Elkhart03.2013
Skills
- Ability to multitask
- Effective communicator
- Highly organized
- HIPAA Compliance
- Medical Terminology
- Patient Scheduling
- Electronic Health Records
- Inventory and supply management
Accomplishments
Colleague of the Month for Goshen Health
Clinical Team Leader
Certification
CPR
TB test instructor
911 Telecommunications certification
Emergency Medical Dispatch
Timeline
Certified Medical Assistant
Everside Health
09.2023 - Current
911 Communications
City Of Elkhart
03.2023 - 09.2023
Lead Certified Medical Assistant
Goshen Health System
05.2015 - 03.2023
Registration Secretary Emergency Department
Elkhart General Hospital
06.2009 - 05.2015
Associate of Science - Nursing
Bethel College
Associate of Science - Medical Assisting
Harrison College
CPR
TB test instructor
911 Telecommunications certification
Emergency Medical Dispatch
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