ROBIN GONZALES
Arco,ID
Summary
Dynamic professional with over 11 years of diverse experience spanning emergency response and banking services, bringing a strong commitment to excellence and safety. Proficient in communication, administrative operations, and data analysis, enabling effective management of emergency situations and customer needs with precision. Demonstrated ability to train and mentor colleagues, ensuring high standards of performance in both medical and technical environments. A proven track record in problem-solving and prioritization, coupled with a professional attitude, supports seamless operations and enhances team collaboration. Prepared to leverage extensive skills in a challenging role that demands adaptability and strong leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Bingham Memorial Family Medicine
04.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated follow-up appointments.
- Maintained accurate medical records using electronic health record systems.
- Educated patients on treatment plans, medications, and preventive care.
- Administered injections, vaccinations, and other clinical tasks as directed.
- Collaborated with multidisciplinary teams to enhance patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Emergency Room Technician
Lost Rivers Medical Center
12.2024 - 03.2025
- Assisted in the development of emergency response plans and procedures to ensure a rapid and effective response to emergency situations
- Managed emergency situations and provided emergency medical care when necessary
Relationship Banker
Ireland Bank
10.2023 - 12.2024
- Assist customers with routine questions and requests: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, with high accuracy, and tight turnaround times to meet commitments while maintaining quality of work with professionalism and effective interface
- Efficiently manage and coordinate multiple calendars/schedules with accuracy and efficiency while prioritizing time management needs
- Proactively resolve scheduling conflicts and coordinate collaborative meetings
- Administrative Assistant Fundamentals Certificate of Completion from Idaho State University
- Excellent verbal and writing communication.
Butte County Sheriff's Office
01.2022 - 01.2023
- 911 Dispatch Butte County Sheriff's Office, Arco
- Effective communication with people in emotional or physical distress
- Ability to advise 911 callers on how to handle medical and other emergencies
- Proficient in different computer programs, including Microsoft Office and excel
- Work independently and support 911 calls, prisoners need and evaluate criminal background
- Input information for criminal histories, warrants, protection orders, concealed weapon permits etc
- Assist with completion of subpoenas and warrants
- Operate multi-line telephone systems and telecommunication devices
- Excellent communication, both verbal and written
- Ability to speak clearly and precisely over the telephone and radio.
Diffusion Process Technician
Intel Corporation
01.2019 - 01.2022
- Extract and analyze data to troubleshoot occurring issues and identify trends/outliers to predict preventative maintenance
- Analyze data and collaborate with engineering to establish best-known methods and implement procedure spec changes
- SME on training to ensure peers effectively execute their workstations in an effective manner
- Emergency Response Team certified & respirator certified
- All required safety training completed prior to expiration
- Point Of Contact for area Engineers/Managers
- Conduct all work in a safe, quality manner
- Works well in a team environment
- Strive to reach/achieve company and personal goals
- Excellent verbal and writing communication.
CVD Process Technician 2/Trainer
Intel/Micron Flash Technology
01.2017 - 01.2019
- Extract and analyze data to troubleshoot occurring issues and identify trends/outliers to predict preventative maintenance
- Assumed leadership responsibilities by being the lead designate
- Collaborated with Process Owners on several projects by adjusting process parameters to compensate for varying factors, and insuring process meets queue time and other constraints
- Train and Mentor Intel/Micron Flash technicians and new engineers on basic process flow
- Works well in a team environment
- Excellent verbal and writing communication.
Probe Manufacturing Technician/Trainer
Intel/Micron Flash Technology
01.2013 - 01.2017
- Proficient in Germ Deviation Manager
- Trained numerous folks in the probe area on process flow and equipment performance
- Proficient in Param Dynamic Traveler and trained peers on this flow
- Defect Measuring and Attributes for wafer manual inspections
- MFG Science: CT and Accuracy in Production Level 1
- Final Probe and Param Troubleshooting Hold Lots and creating procedures for this process
- SPC Basics
- Excellent verbal and writing communication.
Education
Associate of Science - Medical Assistant
Provo College American Fork
Provo, UTundefined
The Pacific Institute
NA - undefined
CEI
Idaho Falls, Idaho03.2025
BLS Certification - undefined
American Red Cross
Arco, Idaho01.2025
Administrative Assistant Fundamentals - undefined
Idaho State University
03.2024
Skills
- Communication Skills
- Administrative Operations
- Self Motivation
- Time Management
- Problem Solving
- Professional Attitude
- Team Working
- Prioritization of Requirements
- Online Banking
- Scheduling
- Hard Work and Dedication
- Flowcharts
- Data Analysis
- Outliers
- Preventive Maintenance
- Telecommunications
- Consulting
- Incident Response
- Microsoft Office
- Telephone Skills
- Radio
- Subpoenas
- Statistical Process Control (SPC)
- Manufacturing
- Medical Emergencies
- Expediting
- Workstations
- Safety Training
- Knowledge of Engineering
- Networking Skills
- Adobe Flash
- Mentoring
- Knowledge of Cardiovascular Disease
- Leadership
- Certified Medical Assistant
- Records Management
- Customer Service
- Maintenance
- Safety Principles
- Interpersonal Communications
- Project Management
- Policy Development
- Banking Services
- Cash Management
- Cross Selling
- Financial Management
- Knowledge of Finance
- Auditing Skills
- Law Enforcement
- Customer Relationship Management
- Presentations
- Sales
- Processing of Documents
- Multimedia
- Ability to Multitask
- Adaptability
- Analytical Thinking
- Attention to Detail
- Coordination Skills
- Creativity
- Decision Making Skills
- Interpersonal Skills
- Persuasiveness
- Professional Responsibility
- Reliability
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
Languages
English
Timeline
Certified Medical Assistant
Bingham Memorial Family Medicine
04.2025 - Current
Emergency Room Technician
Lost Rivers Medical Center
12.2024 - 03.2025
Relationship Banker
Ireland Bank
10.2023 - 12.2024
Butte County Sheriff's Office
01.2022 - 01.2023
Diffusion Process Technician
Intel Corporation
01.2019 - 01.2022
CVD Process Technician 2/Trainer
Intel/Micron Flash Technology
01.2017 - 01.2019
Probe Manufacturing Technician/Trainer
Intel/Micron Flash Technology
01.2013 - 01.2017
undefined
The Pacific Institute
NA - undefined
CEI
BLS Certification - undefined
American Red Cross
Administrative Assistant Fundamentals - undefined
Idaho State University
Associate of Science - Medical Assistant
Provo College American Fork