BRANDON MURRAY
CHARLOTTE,NC
Summary
Client Manager dedicating over 7 years to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
15
15
years of professional experience
Work History
Health Client Manager
Everside Health
08.2016 - 01.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Monitored client operations to ensure product accuracy at onsite clinics.
- Implemented systems and procedures to increase sales.
- Prepared presentations for clients showing success and credibility of products.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Helped maintain company vision and strategy by educating program managers on client needs and goals for success.
Public Health Advisor
Duke Heart Center
02.2014 - 03.2017
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
- Monitored health trends and data to identify health concerns and develop related health education initiatives.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Collaborated with other healthcare professionals to design and deliver health education services to clients.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Identified and applied for grants and acquired alternate funding as needed to support health education programs.
- Provided technical assistance to healthcare providers and organizations to improve health education services.
Customer Service Associate
Harris Teeter
02.2008 - 04.2015
- Built positive relationships with customers by listening attentively and providing appropriate solutions.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Assisted with training and mentoring new team members.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
- Provided friendly, helpful and professional assistance to customers with their requests or concerns.
Education
Bachelor of Science - PUBLIC HEALTH
North Carolina Central University
Durham, NC05.2015
Skills
- Strong Communication
- Product Management
- Risk Management Strategies
- Technical Support
- Policy And Procedure Improvement
- Budgeting And Resource Management
- Manufacturing Improvement
- Electronic And Communication Systems
- Management Consulting
- Business Development
- Client Service Optimization
- Customer Engagement
Timeline
Health Client Manager
Everside Health
08.2016 - 01.2023
Public Health Advisor
Duke Heart Center
02.2014 - 03.2017
Customer Service Associate
Harris Teeter
02.2008 - 04.2015
Bachelor of Science - PUBLIC HEALTH
North Carolina Central University
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