Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Health Client Manager
Alight Solutions
11.2022 - Current
Administer benefits and manage relationships for 5 clients with populations ranging from 1,000-3,000 while simultaneously executing numerous projects from start to finish.
Delegate tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Collaborate with finance department on invoicing accuracy for applicable products, services, software and logistics.
Claims Benefit Specialist
Aetna/CVS Health
10.2019 - 10.2022
Conducted root cause analysis to identify issues preventing timely claims processing; presented a business case and facilitated presentations to educate stakeholders on new processes aimed at increasing productivity.
Employed time management strategies to increase personal metrics; consistently completed 200 claims per week.
Served as a mentor for new hires and provide coaching and feedback to increase performance and production.
Patient Access Specialist
Digestive Health Specialists
06.2015 - 02.2017
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Prioritized day-to-day efficiency of the team and cross-functional partners.