Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Johnson

High Point,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Health Client Manager

Alight Solutions
11.2022 - Current
  • Administer benefits and manage relationships for 5 clients with populations ranging from 1,000-3,000 while simultaneously executing numerous projects from start to finish.
  • Delegate tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Collaborate with finance department on invoicing accuracy for applicable products, services, software and logistics.

Claims Benefit Specialist

Aetna/CVS Health
10.2019 - 10.2022
  • Conducted root cause analysis to identify issues preventing timely claims processing; presented a business case and facilitated presentations to educate stakeholders on new processes aimed at increasing productivity.
  • Employed time management strategies to increase personal metrics; consistently completed 200 claims per week.
  • Served as a mentor for new hires and provide coaching and feedback to increase performance and production.

Patient Access Specialist

Digestive Health Specialists
06.2015 - 02.2017
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Prioritized day-to-day efficiency of the team and cross-functional partners.

Education

Master of Science - Human Resources Management

Western Carolina University
Cullowhee, NC
2019

Bachelor of Science - Health Administration

Winston-Salem State University
Winston-Salem, NC
2015

Skills

  • Organizational Skills
  • Prioritization Skills
  • Multitasking and Time Management
  • Detail-oriented
  • Project Management
  • Problem Solving/Conflict resolution
  • Microsoft Office
  • Calendar Management

Timeline

Health Client Manager

Alight Solutions
11.2022 - Current

Claims Benefit Specialist

Aetna/CVS Health
10.2019 - 10.2022

Patient Access Specialist

Digestive Health Specialists
06.2015 - 02.2017

Master of Science - Human Resources Management

Western Carolina University

Bachelor of Science - Health Administration

Winston-Salem State University
Whitney Johnson