Joshua Holland
Barnesville
Summary
Results-oriented client management professional with history of driving client satisfaction and loyalty through strategic relationship-building. Known for fostering collaborative team environments and adapting to changing client needs. Expertise in communication, negotiation, and delivering client-focused solutions.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
Work History
Health Client Manager
Alight Solutions
04.2015 - Current
- Onboarded new clients by guiding and maintaining a regimented implementation timeline while gathering all system and client requirements to build out the enrollment platform and capture all data requirements for internal partners as well as outside vendors.
- Provided in depth platform training to clients which included site navigation, enrollment processes, employee actions completed, and investigative research.
- Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
- Worked with multiple internal and external team members on all platform and data related items as needed to maintain positive professional relationships and ensure client success and satisfaction.
Deli Manager
Ingles Supermarket
05.2013 - 12.2014
- Set schedules for 4 staff by planning and designating shifts and hours.
- Orchestrated positive customer experiences by overseeing every area of department operations.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Inventoried food products and associated materials monthly.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
BBA - Business Administration and Management
University of West Georgia
Carrollton, GA05.2007
Skills
- Analytical thinking
- Client support
- Effective interpersonal communication
- Professional telephone communication
- Collaborative team development
- Effective time management
- Effective prioritization
- Knowledge of data transfer requirements
- Employee training
- Client engagement strategies
- Strategic planning
- Team management
- Financial expertise
Accomplishments
Successfully implemented and maintained over 56 different benefit administration sites across a wide variety of different industries.
Maintained positive and productive relationships with all external client contacts as well as internal colleagues.
10+ years of benefit knowledge.
20+ years of customer service experience.
Timeline
Health Client Manager
Alight Solutions
04.2015 - Current
Deli Manager
Ingles Supermarket
05.2013 - 12.2014
BBA - Business Administration and Management
University of West Georgia
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