Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Davis

Hazlet

Summary

Senior resource management leader with extensive experience at Citi overseeing workforce governance and strategy for over 10,000 roles. Expertise in process automation and data analysis resulted in $500 million in savings. Strong stakeholder engagement skills improve organizational design and regulatory compliance, ensuring alignment with strategic goals and operational efficiency.

Overview

23
23
years of professional experience

Work History

Senior Resource Management, Governance & Operating Model Lead (SVP Level)

Citi
New York City
11.2022 - Current
  • Lead enterprise‑wide workforce governance for a global Finance organization of 10,000+ roles, delivering key Consent Order milestones across headcount oversight, non‑employee evaluation, skills assessment, and demand/capacity planning.
  • Strengthened governance rigor by aligning staffing requests with organizational design and location strategy standards through thorough vetting and challenge processes.
  • Manage governance operations for the Finance Workforce Management Hiring Council, partnering with senior Finance executives to drive consistent, transparent, and well‑controlled workforce decisions.
  • Oversaw approvals for 1,000+ requisition requests, ensuring adherence to hiring guidelines and alignment with structural and financial controls.
  • Designed and deployed an end‑to‑end Smartsheet workflow, automating the hiring request process and eliminating manual, email‑based workflows; improved transparency, cycle time, and governance controls.
  • Partnered with the Finance Resource Management Lead to build a target operating model, enhancing team efficiency, role clarity, and long‑term scalability.
  • Contributed to the rollout of the Citi‑wide resource management platform, embedding governance, headcount, and location strategy requirements into system design.
  • Developed change management materials to support organizational health initiatives and facilitate adoption of new workforce processes.
  • Participated in multiple UAT cycles for Consent Order–related tool development.

Organizational Design & Workforce Strategy Lead (VP)

Citi
New York City
01.2020 - 11.2022
  • Led the Organizational Design function supporting 11,000+ positions across 90+ countries, ensuring alignment to organizational need, span‑of‑control standards, and location strategy.
  • Led OD implementation for Financial Crimes transformation, structuring ~7,000 new positions to align with strategic business objectives.
  • Oversaw structural changes during rapid expansion, managing thousands of position changes and supporting growth of ~8,000 roles over two years.
  • Achieved a reduction of 2 FTE and 2 contractors, generating ~$500M in annual savings through automation and improved process efficiency.
  • Designed and implemented an automated OD workflow tool, eliminating manual review processes and enabling consistent, data‑driven structural evaluation.
  • Developed regulatory-grade presentations for OCC, SEC, and FRB, and quarterly CEO-level reviews to ensure compliance and executive visibility.
  • Ensured headcount outlook and hiring pace remained aligned with financial expense plans.
  • Built custom reporting and analytical tools to provide monthly HR and resource metrics, enabling data-driven decision-making on organizational design, headcount trends, and attrition impact.

Global Workforce & Resource Management Analyst (AVP)

Citi
New York City
02.2014 - 01.2020
  • Supported a global Internal Audit organization of 1,600+ professionals across 60 countries, partnering with IA leadership, HR, and Finance on headcount, co‑source strategy, recruitment, and organizational design.
  • Aligned roles with product/function structures, level standards, and location strategy to optimize workforce deployment.
  • Managed financial reporting that informed organizational mapping, global reconciliation, and workforce planning processes.
  • Developed custom reports and analysis covering headcount, co‑source utilization, additions, attrition trends, and organizational design metrics.
  • Created regulatory-grade presentations for OCC and FRB, and facilitated quarterly CEO reviews to support strategic decision-making.
  • Partnered with senior managers to ensure accurate role posting, evaluation, and staffing decisions.

Human Resources & Talent Project Manager

Citi
New York City
07.2003 - 01.2014
  • Led global talent initiatives, facilitating corporate talent reviews and performance assessment processes to align talent with organizational goals.
  • Provided strategic HR project support to a global organization of 900+ Internal Audit professionals across 65 countries, managing compensation processes, VOE survey execution, talent management cycles, and Affirmative Action Plan analysis.
  • Supported global reorganizations and department realignments, ensuring seamless transitions and accurate organizational mapping.
  • Partnered with Compensation on monthly baseline reviews, year‑end compensation planning, job evaluations, and FLSA reviews.
  • Compiled monthly HR metrics, delivering insights on compensation analysis, headcount, diversity trends, and staffing statistics to inform strategic decision-making.
  • Conducted exit interviews, analyzed turnover themes, and supported staff reductions and financial save tracking.
  • Coordinated domestic and international payroll transfers, ensuring uninterrupted compensation and benefits for employees across multiple regions.
  • Prepared data and presentations for regulatory submissions related to Consent Order requirements.

Education

Master of Arts - Industrial & Organizational Psychology

Brooklyn College
Brooklyn, NY

Bachelor of Arts - Elementary Education

College of Staten Island
Staten Island, NY

Skills

  • Global Resource Management
  • Governance Frameworks
  • Regulatory Compliance
  • Regulatory Engagement
  • Consent Order Execution
  • Change Management
  • Project Management
  • Resource Optimization
  • Stakeholder Engagement
  • Data Analysis
  • Process Automation

Timeline

Senior Resource Management, Governance & Operating Model Lead (SVP Level)

Citi
11.2022 - Current

Organizational Design & Workforce Strategy Lead (VP)

Citi
01.2020 - 11.2022

Global Workforce & Resource Management Analyst (AVP)

Citi
02.2014 - 01.2020

Human Resources & Talent Project Manager

Citi
07.2003 - 01.2014

Master of Arts - Industrial & Organizational Psychology

Brooklyn College

Bachelor of Arts - Elementary Education

College of Staten Island
Cindy Davis