Cindy Dawson
Alpharetta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Health and Benefits Specialist
BHA Consulting LLC
12.2022 - Current
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement of assigned accounts.
- Update Summary Plan Descriptions, Summary of Material Modifications, Memorandum of Agreements enrollment materials as needed.
- Preparation and analysis of RFPs from insurance carriers and other vendors, including drafting summary analysis.
Account Support Specialist
Magellan Healthcare
07.2019 - 09.2022
- Responsible for day-to-day operations and administrative support to assigned book of business worth 4.5 million dollars
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Benefits Coordinator
Express Employment
01.2017 - 06.2019
- Assisted business partners with various levels of inquires concerning compensation, position management, payroll and benefits administration.
- Responded to employee inquiries regarding benefits and other HR topics.
- Resolved basic inquiries regarding payroll activity, tax withholdings, and basic inquiries regarding employee data.
Care Worker
Magellan Health
10.2001 - 12.2017
- Ensured that all precertification processes adhere to regulatory and insurance industry standards
- Generated reports and summaries to track precertification activities and outcomes
- Acted as Subject matter expert regarding Pennsylvania Act 106 statue requirements and utilization
Education
Bachelor of Science - Health Administration
University of Phoenix
Atlanta, GA03.2011
Skills
- Benefits Administration
- Regulatory Compliance
- Certified Notary
- HIPAA Compliance
- Customer Service
- Vender Relations
- Client Relations
- Data Analytics
- Salesforce
- HRIS
- Root Cause Analysis
- Performance Tracking
Timeline
Health and Benefits Specialist
BHA Consulting LLC
12.2022 - Current
Account Support Specialist
Magellan Healthcare
07.2019 - 09.2022
Benefits Coordinator
Express Employment
01.2017 - 06.2019
Care Worker
Magellan Health
10.2001 - 12.2017
Bachelor of Science - Health Administration
University of Phoenix