Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Cindy D Porras

Haines City

Summary

Driven and motivated professional with a proven track record of strong organizational skills. Eager to leverage knowledge and experience in a new role. Seeking opportunities in a professional environment to further develop and enhance skill set. Passionate about continuous growth and improvement, excited to contribute positively to a dynamic team.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
years of professional experience

Work History

Midflorida Credit Union

Teller
09.2023 - Current

Job overview

  • Vault Teller daily and resolved discrepancies to provide accurate data regarding cash flow
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
  • Trained new hires on customer service policies and procedures.

Bragg Mutual Federal Credit Union

Bank Teller
07.2022 - 03.2023

Job overview

  • Processing customer transactions, overseeing cash withdrawals and check deposits, wire transfer, reloadable prepaid cards, audit TCR, transactions for shared branching CU, filing disputes, loan payments such as HELOC, auto and personal loans, conduct money order and cashier’s checks

FSNB

Team Lead/Retail Banker
09.2021 - 06.2022

Job overview

  • Ensuring proper procedures when performing opening and closing day, complete monthly audits vault, ATM and cash recycler. Processing teller transactions, such as deposits, withdrawals, wire transfers, loan payments, cashier checks, money orders.
  • Fed order, supply order, customer service, prospecting, conduct alarm tests on all stations.
  • Shadow new hires and assist them with the help they need, check all validators for replacing ink cartridges.

Education

Union County College
Elizabeth, NJ

Diploma/GED from High School
12.2012

University Overview

Skills

  • Strong work ethic
  • Bilingual in [Spanish]
  • Exceptional customer service
  • Professionalism and courtesy
  • Excellent time management skills
  • Cash handling and management
  • Approachable
  • Sales and Cross-selling
  • Patience and empathy
  • Positive
  • Goal-oriented focus

Languages

Spanish
Full Professional

Timeline

Teller
Midflorida Credit Union
09.2023 - Current
Bank Teller
Bragg Mutual Federal Credit Union
07.2022 - 03.2023
Team Lead/Retail Banker
FSNB
09.2021 - 06.2022
Union County College
Diploma/GED from High School